Process & data owner - Rentals & Key Account (H/F)

Why work for Manitou Group? 

Manitou is purposefully committed to you, its people. Based on a “One United Team” focus, we internationally cultivate our purpose-driven and agile work environment. As an equal opportunity employer, we cultivate, build and elevate our more than 6000 employees and their diversity across more than 30 countries we operate in. There are 6 main plants with locations  in France, the USA, India, Italy and more than 30 subsidiaries all around the world.

Are you  looking for a new opportunity? Join us to be part of our continuous success.

What are the role and responsibilities?

As the ultimate custodian of global data standards and process integrity, you will centralize expertise and governance (C-MDM / C-IAM) for rental customers and key accounts. From contracts to digital services, you will orchestrate a harmonized, seamless, and highly strategic customer experience for the Manitou Group and its subsidiaries.

In this role, your key responsibilities will include:

• Customer Expertise: Centralizing expertise and ensuring a comprehensive view of customer segmentation (multinational, national, and regional rental companies and key accounts) and guaranteeing its implementation.


• Analysis: Conducting precise and data-driven analyses for regions and business units (GBE) to provide a global overview of the customer scope. Proposing dashboards and KPIs to track the onboarding/offboarding of various customer segments.


• Global Data & Process Governance: Formalizing end-to-end processes (customer creation, modification, deactivation) and coordinating central stakeholders (BI, Finance, Credit Management) to ensure data consistency and quality. Driving and prioritizing the backlog of enhancements in "Run" mode.


• Digital Ecosystem Management: Ensuring consistency in data flows across customer master data management tools (C-MDM), workflow systems (Kissflow), authentication (OKTA), access management (C-IAM), our ERP (M3), and business processes (Contracts, Onboarding).


• Data Steward Support & Coordination: Acting as the single point of contact to manage Data Stewards' tickets, collecting their feedback, and centralizing communication regarding enhancements and decisions related to C-MDM and C-IAM tools.


• Training and Change Management: Creating training materials and supporting users through customer relationship management processes and tools. Developing automation and improving the User Interface (UI) leveraging artificial intelligence.


• Project Management (Run & Build): Contributing to digital transformation projects or dealer onboarding initiatives as a project manager, track lead, or contributor.

What do you need to succeed on this position challenge?

Holding a Master’s degree (Bac+5), you have a successful track record of at least 5 years in sales administration, data management, or customer experience. Experienced in project management (Agile, Build/Run), you excel at modeling and deploying complex business processes with a comprehensive and structured vision.

On a technical level, your rigor in data management is backed by strong analytical and synthesis skills. An affinity for digital ecosystems such as STEP (MDM), OKTA (IAM), or the M3 ERP is a distinct advantage for this position. Fluent English is essential for daily collaboration in an international environment.

Recognized for your influential leadership, you know how to unite and coordinate cross-functional teams. Autonomous, a good listener, and business-oriented, your natural teaching ability and curiosity enable you to guide teams smoothly through change, enthusiastically integrating new practices.

What does Manitou Group offer?

• Availability: Position available immediately


• Contract Type: Permanent Contract


• Flexibility: Up to 2 days of remote work per week (eligible after 3 months of seniority)


• Compensation: Based on experience


• Location & Accessibility: Based in Ancenis (44) with occasional travel

What is MANITOU Group?

As a world leader in material handling, access platforms, and earthmoving equipment, our mission is to improve working conditions, safety, and performance worldwide, while respecting people and their environment. We design, manufacture, and distribute our products and solutions with passion, always driven by customer satisfaction.

To learn more about Manitou Group, click here.