Product Manager Digital Identity (H/F)

Edenred is moving from a landscape of local solutions to a unified, groupwide approach for identity and activation. The Digital Identity domain provides transversal capabilities consumed by our applications and e-commerce platforms, supporting B2C, B2B and B2B2C use cases. In this role, you will accelerate convergence and adoption of domain products, harmonize practices and drive reuse at scale. 

YOUR ROLE

As Product Manager Digital Identity, your main responsabilities will be :

1. Product strategy and vision 

• Define the ambition, value proposition and roadmap for your product(s) in alignment with the Digital Identity domain vision and market/country needs. 

• Prioritize problems and initiatives through measurable objectives (OKRs), business cases and impact/effort analysis. 

2. Discovery and design 

• Lead continuous discovery with users and stakeholders (markets, business teams, Legal/Security, Tech). 

• Formalize needs (user stories, PRDs) and frame functional and non-functional requirements (performance, security, privacy, resilience, scalability); craft great UX with Design. 

3. Delivery and operations 

• Drive backlog, releases and delivery with engineering (agile/lean), and track quality (testing, acceptance criteria) and production reliability. 

• Implement observability (metrics, alerting, SLO/SLA) and run continuous improvement. 

4. Convergence and integrations 

• Ensure interoperability across domain products (identity/access, verification, consent/preferences, notifications, marketing tools) and their harmonized integration within Edenred’s ecosystem. 

• Define standards for APIs, events and data models to enable reuse at group level. 

5. Governance, compliance and security 

• Embed privacy-by-design and security-by-design in partnership with Legal/Privacy/Security. 

• Document governance (usage policies, controls, audits) and manage risks (operational, regulatory, third-party). 

6. Data, measurement and quality 

• Define success metrics and dashboards (adoption, performance, data quality, satisfaction). 

• Ensure data integrity, freshness and traceability (e.g., state propagation, identifiers, preferences) with data platform teams. 

7. Country rollout and change management 

• Establish “minimum viable” then “advanced” rollout paths, with integration kits, configuration templates and migration plans. 

• Lead the country community, provide support, training and documentation, and feed insights back into the roadmap. 

8. Stakeholders and vendor management 

• Align and arbitrate with Product, Data, Engineering, Security, Legal and local market teams. 

• Where relevant, conduct vendor evaluations/contracts, define SLAs and monitor partner performance. 

9. Define and track KPIs 

• Adoption and convergence: countries/products onboarded, use-case coverage, reduction of local solutions. 

• Experience and reliability: availability, latency, stability, UX quality. 

• Data and compliance: data quality/completeness, traceability, compliance/security incidents. 

• Time-to-market and efficiency: roadmap adherence, velocity, MTTR, costs and SLA attainment. 

• Satisfaction: user feedback, NPS/CSAT, market and stakeholder satisfaction. 

YOUR PROFILE

Professional & technical 

• Proven experience (level to be defined) in Product Management of cross-domain/platform capabilities in an international environment. 

• Mastery of the end-to-end product lifecycle: discovery, prioritization, delivery, internal go-to-market, operations and continuous improvement. 

• Solid understanding of application architectures and integrations (APIs, events), non-functional requirements (security, performance, privacy), and the principles of identity/access, preference/consent, notifications and verification. 

• Data fluency: define metrics, analyze outcomes and make data-driven decisions. 

• Agile/lean practices, backlog/roadmap management, PRD/user story writing, and experiment/test design. 

Soft skills 

• Excellent communication and cross-functional influence, including with central and local leadership. 

• Strong prioritization and execution, autonomy, rigor and results orientation. 

• User empathy, analytical mindset and curiosity; ability to manage ambiguity and drive convergence. 

• Team player with a global mindset; comfortable in multicultural settings. 

Languages 

• Fluent English required; another language is a plus