French Speaking Customer Service for High-End Coffee Machines - Work In Greece

Mercier Consultancy MD is delighted to offer an excellent opportunity for French Speaking Customer Service Representatives specializing in High-End Coffee Machines, with the chance to work in Greece. This position is ideal for individuals passionate about providing outstanding support and expertise in premium coffee machine products. As a representative, you will assist customers in French, helping them with inquiries, troubleshooting, and product information to ensure a superior customer experience.

Key Responsibilities

• Respond to customer inquiries regarding high-end coffee machines, including product features, usage, maintenance, and warranty issues via phone, email, and chat in French.
• Provide troubleshooting assistance and guide customers through technical support procedures.
• Process orders, returns, and service requests efficiently.
• Resolve customer complaints and issues promptly, ensuring customer satisfaction.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with sales, technical, and service teams to enhance customer support and product knowledge.
• Stay updated on the latest coffee machine models and industry trends to deliver informed assistance.

• Fluency in French (both written and spoken) is essential; knowledge of English is advantageous.
• Experience in customer service, preferably in the appliance or premium product sector.
• Strong communication and interpersonal skills with a customer-oriented approach.
• Technical aptitude and the ability to explain product features and troubleshooting steps clearly.
• Excellent organizational skills and the ability to manage multiple tasks efficiently.
• Familiarity with CRM systems and basic technical knowledge of coffee machines is a plus.
• Willingness to work flexible hours, including weekends and holidays as needed.
• Relocation to Greece is required for this position.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Bonus
4. 2 Extra Salaries Per Year
5. Fully Paid Training
6. Health Insurance
7. And Much More...