Resp. Intervention S&M

Sur la base des activités confiées par sa hiérarchie, le(la) responsable intervention S&M est garant(e) des interventions sur son périmètre. Il(Elle) est l’interlocuteur(rice) privilégié(e) des clients   en   phase   de   réalisation   des   travaux.  Il(Elle)   organise   et   encadre   une   équipe d’intervention.

JOB PURPOSE

Based on the activities assigned by his/her hierarchy, the S&M intervention manager is responsible for interventions within his/her scope.
He/she is the main contact for customers during the work execution phase.
He/she organizes and supervises an intervention team.

Job Description

SIGNIFICANT ACTIVITIES

- Coordinate, optimize and control work (specific tools, estimates, authorizations, deadlines, etc.)
- Contribute to the planning of external interventions in collaboration with internal stakeholders
- Validate and arbitrate complex diagnoses in collaboration with internal stakeholders
- Check technical reports from intervention teams
- Monitor internal and external outstandings within its scope, in collaboration with internal stakeholders
- Participate in the resolution of customer disputes within its scope, in collaboration with internal stakeholders
- Monitor and analyze performance indicators for its scope (cost, performance, intervention, etc.) and propose corrective action where necessary
- Be a privileged contact for customers and monitor contractual commitments
- Visit customer sites
- Develop the volume of business within its perimeter, in collaboration with the teams commercial

Security

- Ensure the proper application of national safety policy within its scope (safety meetings, analysis of workplace accidents, prevention plans, etc.)
- Organize and monitor the implementation of safety measures at high-risk sites (nuclear, SEVESO, ATEX, etc.)
- Monitor the results of internal audits (environment, safety, production, etc.) and take corrective action where necessary

Management

- Ensure that resources (means, human resources, etc.) are correctly sized on the basis of activity, in collaboration with line management
- Support and monitor the team(s) assigned to him/her (integration, skills development, etc.)
- Participate in the application of HR policy (performance, compensation, etc.) in collaboration with human resources teams
- Manage, monitor and control the working hours and absences of the team(s) assigned to it (hours worked, vacations, calendar, etc.), using business tools where necessary

RESPONSIBILITIES AND SCOPE FOR ACTION

- Guarantees conformity, quality and deadlines for interventions
- Guarantees working conditions and the tools provided
- Guarantees customer satisfaction within its scope of responsibility
- Ensure compliance with the contractual framework
- Support and ensure the performance of his/her team and perimeter
- Know, apply and enforce health and safety rules (personal protective equipment, procedures, etc.)
- Know, apply and strictly enforce environmental rules (sorting, anti-contamination, etc.)
- Know, apply and enforce internal and external compliance procedures and rules

PROFESSIONAL KNOWLEDGE

DIPLOMA(S) AND/OR EXPERIENCE(S)

2 years' higher education in a technical field and/or 5 years' significant experience preferred

SPECIFIC KNOWLEDGE(S)

Technical skill(s)

- Knowledge professional in the field technical (mechanical, electrical electrical engineering, etc.)
- General knowledge of health, safety and environmental regulations
- General knowledge of management
- General knowledge of IT tools and information systems
- Advanced elementary English (A2)

Behavioral skill(s)

- People skills
- Analytical skills
- Rigor
- Active listening
- Adaptability