Senior Manager, Learning & Capability Development

Overview

The Senior Manager, Learning & Capability Development plays a key role in advancing BIC’s talent agenda by designing scalable digital and blended learning solutions that strengthen critical business capabilities across the enterprise.

This role combines digital learning expertise with strategic capability building. Partnering closely with business leaders, the Senior Manager identifies priority capability gaps, defines curriculum needs, and builds learning pathways that strengthen performance in areas such as sales, marketing, and other priority business functions.

Working in close partnership with Leadership & Organization Effectiveness, Talent Management & Change, Talent Acquisition, and HR Business Partners, this role ensures capability development aligns with broader enterprise talent priorities, while bringing focused expertise in digital curriculum design, learner experience, and scalable content solutions. Digital learning platforms are managed through HR Operations Excellence and Shared Services; this role serves as a strategic partner in shaping content, learner journeys, and curriculum priorities deployed through those platforms.

Key Responsibilities

Digital Learning Strategy

• Lead the digital learning ecosystem and enterprise learning experience


• Drive adoption and effectiveness of digital learning platforms and tools


• Curate learning pathways aligned to enterprise capability priorities


• Strengthen learning accessibility and scalability across populations

Capability Development

• Partner with business leaders and HR colleagues to identify priority capability gaps across key business functions


• Translate business capability needs into scalable learning strategies, curricula, and development pathways


• Design digital and blended learning journeys that combine internal content, external resources, and experiential learning


• Build structured learning pathways aligned to BIC core competencies and functional capability priorities

Learning Design & Deployment

• Oversee development of learning solutions that are practical, scalable, and business-relevant


• Curate and integrate off-the-shelf and internally developed content to create fit-for-purpose learning solutions


• Apply adult learning principles and learner-centered design to ensure learning is engaging and effective


• Partner with HR Operations Excellence and Shared Services to support effective deployment through enterprise platforms

Learning Insights & Continuous Improvement

• Monitor learning participation, engagement, and feedback to continuously improve learning relevance and effectiveness


• Use capability data to refine learning priorities and delivery approaches


• Partner with Talent Management & Change to ensure talent insights inform capability investment

Cross-Team Integration

• Partner with Leadership & Organization Effectiveness to translate leadership priorities into scalable learning solutions


• Support Talent Acquisition through onboarding and capability priorities linked to strategic talent needs


• Align capability efforts to enterprise talent priorities and business transformation efforts

Qualifications

• Bachelor’s degree required; advanced degree preferred


• 7–10 years of experience in learning strategy, curriculum design, and capability development


• Strong experience building capability solutions in business functions such as sales, marketing, commercial, or related areas


• Demonstrated expertise in digital learning design, blended learning approaches, and learner experience


• Strong ability to diagnose skill gaps and translate business needs into practical development solutions


• Experience curating external learning content and evaluating off-the-shelf solutions


• Ability to influence senior stakeholders and partner effectively across a matrixed organization


• Strong project leadership, design thinking, and execution capability

BIC World is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need.

BIC World is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any team member at BIC via email, or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC, and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means.