Senior Retail Operations Manager

We are extraordinary people creating extraordinary experiences.   #extraordinarytogether

Part of The Bicester Collection, La Vallée Village doesn't do ordinary. Nestled within the charming landscape of the Île-de-France region, just east of Paris, our open-air, pedestrianised Village is home to more than 110 boutiques, a celebrated food and drink scene, and a team that refuses to stand still.

The Retail Operations team is hiring a Senior Retail Operations Manager.

The role

In this role, you will drive retail performance and operational excellence across La Vallée Village. You will lead cross-functional workflows, support retail teams and brand partners, and deliver impactful people, client experience and operational initiatives. Your work will directly contribute to the Village’s commercial success and the quality of experience delivered to our guests and brands every day.

Location: La Vallée Village, Île-de-France — on site

Starting minimum salary: 63 000 € gross per annum

This is a maternity cover contract

What you'll be doing

A few of the key responsibilities in this role:

• Lead team coordination and workflow management, overseeing the Retail Operations Coordinator and Retail Coordinator


• Drive talent development and people engagement, organising Talent Days, large-scale internal events and the Brand Ambassador Programme


• Own retail tools, systems and compliance, acting as primary contact for Global Blue, Planet and Tax Free innovations

What we're looking for

We foster a culture of winning together, and we work hard to ensure everyone is supported to succeed. To thrive in this role, you'll bring:

• Proven experience in retail operations, with strong analytical skills and proficiency in reporting tools


• Strong project management and cross-functional leadership skills


• Fluent in French and English (written and spoken), with a background in luxury, fashion or client relations

What we offer

A warm welcome, the chance to build an ever-evolving career story, and benefits designed around your lifestyle, physical, mental and social wellbeing

Our commitment

We're proud to be a diverse and inclusive employer — and we mean it. The best ideas come from people who don't all think the same, and we welcome applications from every background. Come as you are.

La Vallée Village exists to be experienced in the real world. To be actual, not virtual. To be lived. We'll never stop evolving. Are you ready for the challenge? #ExtraordinaryTogether

À La Vallée Village, les meilleures expériences sont créées par les meilleures personnes. Prêt pour le défi ?