Tech. Qual.

JOB PURPOSE

On the basis of activities assigned by his or her superiors, the quality technician ensures that non-conformities (solutions and warranty files) within his or her perimeter are properly handled following receipt of equipment.

Job Description

SIGNIFICANT ACTIVITIES

- Analyze the source of non-conformities (order deviations, technical malfunctions, etc.) communicated by internal stakeholders, within the deadlines defined by his/her superiors
- Handle non-conformities in collaboration with internal (technical department) and external (suppliers) stakeholders, and contribute, where appropriate, to the preparation of technical warranty claims
- Analyze and process, if necessary, internal warranty claims within its scope of responsibility
- Administrative follow-up of non-conformities in the business tool
- Analyze recurring non-conformities and communicate them to internal and external stakeholders
- Dispatch non-conforming parts to internal stakeholders, as part of warranty files
- Filing and archiving of documents related to the activity (preparation quality sheets, assembly files, etc.)
- Monitor and update activity indicators (number of non-conforming items received, number of warranties, etc.)
- Report daily on activities to line management (alerts, tasks carried out, etc.)

RESPONSIBILITIES AND SCOPE FOR ACTION

- Ensure that non-conformities are properly handled
- Ensure the proper processing of guaranteed files within its scope Ensure the quality of data entered into the business tool
- Know and strictly apply health and safety rules (personal protective equipment, etc.)
- Get to know and apply strictly the rules environmental rules (sorting, anti-contamination, etc.)
- Know and apply internal and external compliance procedures and rules

PROFESSIONAL KNOWLEDGE

Diploma(s) and/or experience(s)

Bac +2 level in the field of quality and/or significant experience desirable

Specific knowledge(s)

Technical skill(s)

- General knowledge of quality
- General knowledge of products (ranges, functions, etc.)
- General knowledge of health, safety and environmental regulations
- General knowledge of IT tools and information systems

Behavioral skill(s)

- Analytical skills
- Synthesis skills
- Organizational skills
- Relational skills
- Thoroughness
- Adaptability