Warranty Specialist - France (M/F)

About the GAC

GAC INTERNATIONAL FRANCE was established in March 2026 in Paris and is part of the Guangzhou Automobile Group. Our business covers all aspects of passenger car sales, marketing and aftersales services. We are dedicated to delivering quality work and exceptional customer service in all aspects of our business.

Guangzhou Automobile Group Co., Ltd. (abbreviated as GAC group, 6601238.SH，02238.HK), headquartered in Guangzhou City, is a large joint-stock automobile enterprise listed in both Hongkong and Shanghai Stock exchanges. At present, it has about 100,000 employees. Fortunate Global 500 ranked No.181. The main business covers seven major sectors: research and development, vehicle, parts, energy and ecology, internationalization, commerce and transportation, investment and finance. Sticking to independent innovation and joint venture cooperation, GAC group is now transforming itself with all its strength to a technology-based enterprise. Adhering to the enterprise concept of 'Humanity', Credibility, Creativity', GAC is committed to building a world-class company which wins customers’ trust, ensures staff's well-being, and meets social expectations.

We are currently looking for a Warranty Specialist for France, the details Job responsibilities as below:

Position Value

As Warranty Specialist France, you will manage the daily operation and compliance of GAC France's vehicle and parts warranty business. Your mission is to oversee warranty policy implementation, dealer claim reviews, cost control, returned parts management, dealer audits, administrator training, and system data integrity.

You will ensure accurate, fair, and efficient warranty management to protect customer rights, support reasonable dealer settlements, control non-compliant claim risks, and continuously improve the warranty operation quality across the French aftersales network.

KEY POSITION DETAILS

• Location: Boulogne-Billancourt, France (HQ / Regional travel as needed)

• Contract: Full-time (CDI)

• Languages: Fluent French & Working English

WHAT YOU WILL DO

• Policy & Process Setup: Maintain France warranty manuals, claim standards, and coverage rules for vehicles, traction batteries, and service parts.

• Claim Review & Compliance: Review, approve, adjust, or reject dealer warranty claims in DMS; spot duplicate or non-compliant claims.

• Cost Control & Settlement: Monitor warranty spend per vehicle, support Finance with dealer reimbursement/credit notes, and manage Goodwill applications.

• Returned Parts & Quality Control: Oversee warranty parts sampling, high-voltage battery component logistics, and failure-analysis tracking.

• Dealer Audits & Training: Conduct warranty administrator training, perform regular remote/on-site audits, and enforce corrective action plans.

• Digitalization & Data: Manage DMS warranty parameters, VIN records, and monthly risk/trend reporting for GAC Europe & HQ.

WHAT WE ARE LOOKING FOR

• Education: Bachelor’s degree in Automotive/Mechanical Engineering, Finance, Business Administration, or related fields.

• Experience: 3+ years in automotive warranty claims, aftersales operations, or dealer settlement.

• Industry Focus: Experience with an NEV / EV OEM, Importer, National Sales Company, or Dealer Group is strongly preferred.

• Technical Knowledge: Deep understanding of claim review logic, standard labor times, parts settlement, and basic NEV 3-electric system diagnostics.

• Languages: Fluent French (written/spoken) + Working English.

• Tools: Strong proficiency in Excel; experience with DMS, Warranty Claim Systems, or SAP is a plus.

WHAT WE OFFER

• Competitive Compensation: Attractive fixed base salary + annual bonus package

• Mobility & Perks: Public transport subsidy & corporate mobility options

• Comprehensive Benefits: Premium Health Insurance, Meal Vouchers

• Career Impact: Strategic visibility playing a pivotal role in launching GAC Motor’s brand and NEV lineup in France

• Environment: Dynamic, supportive, and multicultural team culture

If you have any questions, you may always reach out via [email protected].

Company website INTERNATIONAL | Where Craft Meets Technology

We are committed to creating a work environment of trust and respect for our employee, which we believe will motivate them to achieve their dreams together. Our employees and partners have always been relentless in their pursuit of excellence in the face of challenges. We are very proud of what we have achieved, and we are proud of our leadership. We hope you will give full play to your talents and help make GAC a world-class company.