Assistant Communication & Marketing Project Manager (intern)

We are hiring for two positions.

Job Description

→ Communication intern : 

Contribute to the creation of the 2027 Summit communication kits and participate in developing the visual identity, working closely with our graphic designer : refreshed wording, visuals, and banners.

• Coordinate across teams to consolidate needs and co-build communication plans tailored to each audience
• Coordinate between the ChangeNOW teams on media insertions, newsletters, and social media content.
• Ensure all insertions are validated with our internal team and delivered smoothly to our media partners.
• Support the team with any additional communication tasks as needed

Content creation :

• Support the production of video content and communication materials highlighting ChangeNOW's 10 years of impact through curated success stories
• Assist with interview during the summit scheduling content capture and edito.
• Coordinate with our tool, Memento for all photo and video content captured during the Summit.

Social media :

• Track the overall communication plan on social media and provide operational support to the Social Media Manager and Newsletter Manager as needed (social media monitoring, posting, and engagement).
• Coordinate across teams to identify their needs and co-develop communication plans tailored to each audience

Media partnership:

• Support the delivery of communication assets (print and digital) to media partners with the head of communication

→ Marketing intern :

Ticketing and application :

• Answer in English (and occasionally in French) to incoming requests via our support channels (contact mailbox and web forms) on topics such as ticketing operations, billing, FAQs, order modifications etc.
• Manage and moderate requests about Solidarity Pass.
• Process visa invitation letter requests, including form management and follow-up with international attendees
• Create and track promotional codes for partners
• Handle group ticket requests, including tracking, distribution and fulfillment
• Provide user support for our networking platform (Brella) : resending access codes, connection troubleshooting, international attendee assistance.

Process improvement : 

• Update and enrich our FAQ (internal notion base) in collaboration with the marketing team
• Assist the marketing team in deploying and improving an automated AI assistant to handle recurring queries
• Help train and coordinate on-site helpdesk volunteers during the event
• Analyze incoming requests and propose process improvements

Candidate Profile

• Communication or Marketing student (or equivalent degree)
• Fluent in English (both written and spoken)
• Strong communication and active listening skills
• Analytical mindset, service-orienté and rigorous
• Eager to learn new tools (Notion, Brella, Eventmaker, Fillout, Airtable)
• Curious, responsive and driven to contribute to a meaningful project
• You enjoy working as part of a team
• Bonus : you have a strong interest in sustainability and communication

What We Offer

• 1 day of remote work per week
• €10 in meal vouchers per day worked, with the employer covering 50% of the cost
• The employer covers 50% of the cost of a public transportation pass