Account Manager DACH (m/f/d)

Position: Account Manager DACH (m/f/d)

Company: Elsevier

Location: Frankfurt, hybrid or flexible

Languages required: German would be great and English must

About the Team

Elsevier is a global information and analytics company supporting research, healthcare, and innovation. We work with academic, clinical, and corporate communities to help people make better decisions using trusted content, data, and technology.

About the Role

As an Account Manager, you will build strong, long‑term partnerships with customers and support sustainable revenue growth across your portfolio. You will manage renewals, identify new opportunities, and collaborate with customers and internal teams to deliver solutions that create measurable value. Success in this role comes from understanding customer needs, using insights to guide decisions, and communicating clearly and collaboratively.

Responsibilities:

• Build trusted relationships with customers by understanding their goals, priorities, and challenges

• Manage renewals and identify opportunities for growth across the Elsevier portfolio

• Use data and insights to plan, forecast, and make informed decisions

• Work closely with colleagues across sales, marketing, product, and customer success

• Communicate solutions clearly and confidently to a range of stakeholders

• Adapt to changing customer needs and market conditions in a complex environment

Requirements:

• Experience in B2B sales, account management, or a related customer‑focused role

• Ability to understand customer needs and connect them to appropriate solutions

• A results‑focused mindset, with accountability for outcomes

• Confidence using data and insights to support decisions

• Strong communication and relationship‑building skills

• Comfort working with multiple stakeholders and across teams

• Familiarity with tools such as CRM systems (e.g. Salesforce) and Microsoft Office, or willingness to learn

• A degree is welcome but not required. Relevant professional experience is equally valued.

Work in a way that works for you:

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you:

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Flexible Working
- Vacation (30 days)
- Maternity Leave
 

About the business:

A global leader in advanced information and decision support, Elsevier helps to advance science and healthcare, to advance human progress. We do this by facilitating insights and critical decision-making with innovative solutions based on trusted, evidence-based content and advanced AI-enabled digital technologies.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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