Banking Support Specialist

Location: Porto, Portugal
Application Deadline: January 24, 2025

Work Model: On-site/Hybrid

About the Role

Join a dynamic and supportive team as a Customer Service Specialist for a leading project in the banking sector. In this role, you'll be the first point of contact for customers, addressing inquiries and providing expert guidance on banking services. You'll have the opportunity to combine customer service excellence with a proactive sales-oriented approach to enhance the client experience.

What We Offer

Compensation and Benefits

• Monthly Base Salary: 1,100 EUR (14 months)., 15 400 EUR annually
• Performance Bonus: Up to 200 EUR monthly (for 12 months).
• Meal Allowance (net): 7.63 EUR per working day (totaling 2,014.32 EUR annually).
• Relocation Support (for candidates moving from outside Portugal):
  • Accommodation in a shared apartment for up to 12 months, with utilities included, for only 280 EUR/month (deducted from payslip).
  • Airfare reimbursement (economy class) up to 400 EUR after six months of employment.

Work Schedule

• Standard Schedule: Monday to Friday, 8:00 AM to 5:00 PM (including bank holidays).
• Future Flexibility: Potential shift schedule from 8:00 AM to 8:00 PM.
• Enjoy two days off every week (Saturday and Sunday).

Key Responsibilities

• Provide inbound customer support for questions related to:
  • Phone banking ID setup.
  • T-PIN and Postbank app configuration.
• Act as the first point of contact for general service retail inquiries.
• Present the company's product range in a sales-oriented and engaging manner.
• Support central marketing campaigns to enhance customer engagement.

Ideal Candidate

• Language Proficiency:
  • German at C2 level (native/near-native).
  • English at B2 level (fluent).
• Excellent communication and problem-solving skills.
• Ability to maintain confidentiality and professionalism in all interactions.
• Sales-oriented mindset with a passion for delivering exceptional service.
• Previous customer service experience is a plus but not mandatory.

Why Join Us?

• Work for a high-profile banking client (confidential).
• Competitive salary and performance bonuses.
• Comprehensive relocation package to help you settle in Porto.
• Opportunity to grow your career in a supportive and professional environment.

Ready to Apply?

If you are passionate about customer service, fluent in German and English, and eager to thrive in a fast-paced environment, we'd love to hear from you!

Apply now and secure your spot to join the team in January 2025. Let's shape exceptional customer experiences together!