Corporate Reservations & Sales Coordinator (all genders) in Berlin

You are the person business customers and corporate partners know by name. You take an enquiry from the first message to a complete, accurate reservation, and you make sure the stay runs as promised.

This is not an inbox role. You own the process end to end. You work closely with Sales, Reservations, Revenue and Operations, so every booking is commercially sound, correctly recorded and delivered without friction. Our corporate customers experience one team, and you are the reason why.

Answer with clarity. You respond to guests, business customers and partners quickly, precisely and with a solution in mind.

Make the offer, then follow up. You create tailored offers and take them to a decision. You do not wait to be asked twice.

Guide the full journey. From reservation through changes, cancellations and invoicing, you are the reference point for every question.

Coordinate the details. Special requests reach the right team at the right time. Nothing is lost between departments.

Back the Sales team. You handle corporate enquiries, offers and account requests, so Sales can focus on closing.

Protect the terms. Rates, codes and company requirements are applied exactly as agreed. Every final booking reflects the commercial conditions.

Keep accounts current. Negotiated rates, contracts and account information are accurate and up to date.

Own the large bookings. You prepare offers for company stays, apartment contingents and group or high-volume bookings, and you bring them to a close.

Keep the data clean. Booking, guest and company data are accurate in every relevant system. Reservation quality is your responsibility.

Spot the gap early. You use digital and AI tools to find issues before they become problems.

Fix the process, not the symptom. When something slows the team down, you redesign the workflow.

Build what scales. You create lightweight templates and workflows that make booking faster, clearer and easier to scale.

Relevant experience. You have worked in reservations, hotel sales, serviced apartments, hospitality, travel or customer service, and you have a clear drive to learn fast. Corporate, group or business-customer experience is a strong advantage.

Composure under pressure. You prioritise several moving requests without losing pace or accuracy. When priorities shift, you stay structured and pragmatic.

Commercial confidence. You know rates, offers and booking conditions, and you understand their impact on the business.

Fluent communication. You write and speak German and English fluently, in writing and by phone.

Tool confidence. You work confidently with reservation, property-management and CRM systems.

Curiosity about AI. You already use digital and AI-supported tools to draft, summarise, research and automate, with sound judgement and strict attention to data privacy.

Ownership. You see what needs doing and you do it. You challenge existing ways of working and help the team move forward.

Presence. You are based in Berlin, or ready to be, and you value working together in person.