Customer Engagement Marketing Manager, Central and Eastern Europe

Job Title: Customer Engagement Marketing Manager, Central and Eastern Europe (M/F)

Location: Frankfurt, Germany - Hybrid (3 days at the office)

Employment Type: Full-time, permanent

The Job

You will be responsible for enhancing the customer experience through the implementation of integrated online and offline programs. You role focuses on driving cross-sell opportunities, customer retention and increasing our strategic relationships with customers by building C-level executive engagements and support your local area with digital campaigns and events. You will lead integrated marketing campaigns, manage customer communications, and foster a customer user community to facilitate knowledge-sharing.

Key Responsibilities

• Develop the customer engagement strategy for the local market and develop close understand and relationships with our customers.
• Work with global performance and content team to develop and execute integrated and targeted upsell and cross sell campaigns for existing customers to influence pipeline, increase customer lifetime value, and reincluding optimizing campaign performance.
• Organise and promote events in your local area in accordance with the local marketing plan and priorities
• Oversee strategic customer communications to enhance customer engagement and satisfaction, keeping them aware of the latest technology advancements and benefits, whilst ensuring consistent messaging and branding across all communication channels.
• Establish and nurture a customer user community for knowledge-sharing and collaboration, using both online and offline channels, and including monitoring and enhance community engagement.
• Forge a synergetic approach with corresponding market level peers for awareness, demand new business and engagement for strategy and seamless execution

Essential Requirements

• Fluency in German and English (C1/C2)
• 5+ years of marketing experience with a focus on customer engagement.
• Strong project management and analytical abilities.
• Excellent communication and C-level influencing skills.
• Marketing campaign management
• Proven record of putting customer experience at the forefront of campaign and program planning
• Successful record of enabling and partnering with sales to achieve revenue goals.
• Leadership and initiative to drive business objectives.
• Ability to understand the impact of decisions on other areas of the business.
• Ability to gain acceptance from management for plans and budgets.
• Excellent communicator with proven ability to clearly convey complex ideas and data
• Driven by staying current and experimenting with marketing and marketing technology.
• Readily adaptable to changing market and organizational requirements.
• Highly collaborative team player who thrives in a fast-paced matrix organization and can motivate others.
• Strong listening, information gathering, cultural awareness, and empathy skills for uncovering and defining deliverables, needs, and outcomes.
• Deep understanding of what signals are important to a customer experience and buying process.
• Deep understanding of the B2B sales cycle and how to identify opportunities to maximize revenue growth.
• ITSMA certified / ABM practitioner experience is a plus