Customer Service Specialist

Department Info

Supply Chain consists of several departments within EMEA which form one team: the Supply Chain Team. We make sure Terumo’s customers stay satisfied and ,most importantly, receive their orders on time.

Our team consists of: Customer Service EMEA, Supply Chain Planning, Network Optimization Lead and the European Distribution Centre (EDC). We also work closely together with Project Management, Quality and of course our Business Units. 

​​​​​​​Our Mission? To become a globally recognized EMEA supply chain team which continuously innovates and improves quality of service in a transparent, compliant and patient-centric way.

Job Summary

We are a company that operates in a VUCA world – for us, change is not a challenge, but an opportunity. Our goal: excellent customer service combined with strategic thinking and innovation. We are looking for people who want to help shape the future with passion and commitment.

Job Responsibilities

Working closely with the Customer Service Supervisor to implement strategic initiatives
Analyzing and optimizing customer service processes
Developing creative and sustainable solutions for complex challenges
Actively shaping change processes and projects
Ensuring high service quality and customer satisfaction

Profile Description

Passion for customer service and corporate goals
Strong strategic and analytical thinking
Solution-oriented approach and high level of initiative
Flexibility and adaptability in a dynamic environment
Strong communication skills and trustworthiness
Appreciation of diversity and different perspectives
Professional experience in customer service or a comparable position is required
SAP knowledge is desirable
Very good Excel and MS Office skills are essential
Very good German and English skills are a basic requirement

Offer

An environment that embraces and promotes change
Close cooperation with management and real opportunities to help shape the company
Personal and professional development
A motivated team and an open corporate culture
Hybrid working style

Ready to shape the future with us?
Then we look forward to receiving your application!

Contact Person

Lukas Uytterhaegen - Talent Acquisition Business Partner EMEA