Customer Success Engineer (Automation Specialist)

Contract Length: 6 months (Possibility for extension)
Location: Germany, Frankfurt
Rate: Competitive day rate based on experience

Automata is building a world-class company to disrupt the life science industry and empower scientists by making automation a reality for every lab.

We work with labs across the world to understand their specific workflows and needs and develop personalised solutions that range from diagnostic, and drug discovery to synthetic biology. Our LINQ platform allows us to simplify everyday automation tasks, while supporting more advanced paths for specialised workflows, in a fast, flexible, and cost-efficient way.

We are looking to bring on a contract Customer Success Engineer (Automation Specialist) whose mission is to be lead the technical and scientific solution for our customers.

You will act as a bridge between the product and engineering functions and the customer, ensuring they are successful with Automata’s LINQ platform, through configuring their system, building and testing workflows, and training the customer in how to use it. You will live at the intersection of science, hardware and software, responsible for translating complex scientific workflows into technical solutions.

Why is this role important for Automata?

Join Automata and be part of a team that’s revolutionizing the lab automation industry. You will be at the centre of how our customers experience Automata and help shape their success. You will act as a bridge between the customer and our internal solutions teams, ensuring they are successful with Automata’s LINQ platform. You will live at the intersection of science, hardware and software.

In this role you will be responsible for:

• Assessing, planning and implementing end-end solutions for customers including adapting scientific workflows into functioning solutions across a customer’s hardware and software landscape

• Supporting the project lifecycle for customers, including developing technical specifications, generating and executing test scripts and training as-needed on the LINQ product or custom solutions provided

• Acting as a bridge between the pre-sales & delivery teams, supporting scoping and design prior to the point of sale

• Collaborating closely with product & engineering teams to translate customer requirements into actionable product decisions that generate long term customer success

• Generating documentation (safety specifications, DFMEA, risk assessments, etc.) for large scale systems

What it takes:

Nice to haves:

• Experience with developing methods on benchtop lab equipment (ie Liquid Handling Equipment, Plate Readers, Etc.).

• Experience with engineering automated solutions (specing equipment, building CAD drawings, etc.)

• Experience with enterprise software platforms, instrument/hardware driver development or integrations with lab systems (ELN, LIMS, etc.)

• Prior experience with project management tools (Asana, Jira, etc.)

• Experience in start-up environments

What gets us excited?

We’re passionate about the future of Technology and Automation and our growing success is built upon like minded individuals who share our passion.

Excited about cutting edge technology? At Automata - and the production team in particular - we are at the bleeding edge of robotics and automation, delivering working, tailored solutions to our customers at a regular cadence.

If this sounds like a good fit and have tick the right boxes, you will love having the opportunity to build something that immediately adds value.

We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Discrimination of any kind based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status is strictly prohibited.