Customer Success Manager

Level: 4
Salary band: €€70,000 - €106,000
Location: On Site | Germany, Frankfurt

At Automata, we're on a mission to transform how scientists work by making automation accessible to every lab in the world. We believe that by giving labs the power to automate, we can unlock discoveries that will shape the future of life sciences—from diagnostics and drug discovery to synthetic biology.

But we’re more than just a company disrupting the industry—we're a team of innovators, problem-solvers, and creators passionate about empowering scientists. Our LINQ platform combines hardware and software to streamline workflows, making lab automation fast, flexible, and affordable. This means our customers can focus on groundbreaking research, while we take care of the rest.

Why Work at Automata?

• Impact: Your work will directly contribute to advancements in science and medicine, supporting labs around the globe as they push boundaries in research and innovation.

• Innovation: You’ll be part of a team solving complex problems (seriously, no one else has figured out how to do this yet), using cutting-edge technology (we have robots).

• Growth: We invest in our people. Whether through hands-on experience, professional development, or collaborative projects, you’ll grow both professionally and personally.

• Community: Join a diverse, passionate team that values collaboration (golf on a Thursday, Soccer once a month, movie nights whenever we fancy it).

We are looking for a Customer Success Manager whose mission is to be Bridge the gap between what the customer has bought and where they are now in there customer journey

Why is this role important for Automata?

Exciting time for Automata, we are growing our German team we are now focused on tight, smart, well managed delivery of our solutions to the customer in a band new region. This person will be at the centre of how our customers experience Automata and help shape the product/experience that the customer receives.

This role branches out across all aspects of Automata so you will get to touch a little bit of everything so you will grain fantastic experience across the board

In this role you will be responsible for:

Project Management (~50% of the role)

This consists of managing customer projects from the point of contract signature. This involves the low-level design phase, the procurement and assembly phase, in-house testing, disassembly, shipping, reassembly, re-testing, training and handover to field services.

The individual will manage a combination of projects at different stages during the customer lifecycle.

Strategic Customer Management (~50% of the role)

This consists of managing customer stakeholders and representing them internally at Automata. It involves standard stakeholder management processes and the flexibility to support customers in the way they need to be supported, with a focus on delivering long-term value via change management.

This role does involve travel to customer sites, and time spent at the point of install and go-live can be up to 80% of your time there.

What it takes:

• 4+ years - Pre-sales, Post-sales, Consultancy background or adjacent customer facing role in tech setting - hardware, software or both

• Technical background - Uni course acceptable but hands on experience better (software, eng, etc)

• Stakeholder management at a high-level

• Self-motivated, detail-attentive, and have a desire for continuous learning

• A critical thinker who defaults to a client-centric consultative approach

• Experienced in successful implementation of process and procedure in a scaling company

• Experienced working in a startup and/or fast-paced organisation

Nice to haves:

• Lab experience, Life Sciences Degree or a background in Robotics

What gets us excited?

We’re passionate about the future of Technology and Automation and our growing success is built upon like minded individuals who share our passion.

Excited about cutting edge technology? At Automata - and the production team in particular - we are at the bleeding edge of robotics and automation, delivering working, tailored solutions to our customers at a regular cadence.

If this sounds like a good fit and have tick the right boxes, you will love having the opportunity to build something that immediately adds value.

UK Team Benefits:

 Vitality Health Insurance

  Eye Care

 Salary Sacrifice - EV

 Salary Sacrifice - Bike & Tech

‍♀️ Wellbeing & Support

☀️ Wellbeing & Development Allowance

 Spill & Employee Assistance Programme

 Additional Leave

 Pension Scheme

 Group Life & Critical Illness cover

We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Discrimination of any kind based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status is strictly prohibited.