Customer Success Manager (Analytics) (m/f/d)

In contrast to many customer success roles, you’ll be digging more into data:

• Be a trusted partner. Map each customer’s pricing processes and objectives; anticipate risks and opportunities, then turn them into concrete action plans.

• Drive product adoption & time-to-value. Walk customers to their “aha” moments, instrument success metrics, and remove friction so they realize value fast.

• Investigate with data. Reproduce issues, trace calculations/algorithms end-to-end, validate findings with customer datasets, and deliver clear, correct explanations. 
  This includes being an analytical first line, but is not a script-based help desk role.

• Own interfaces & data flows. Define and refine interfaces and integrations (schemas, contracts, QA checks).

• Advise on pricing & product usage. Recommend configurations and workflows that improve pricing effectiveness and operational efficiency.

• Reduce churn, enable expansion. Monitor account health, run proactive mitigations, and identify integration-led expansion plays.

• Starting date: March 2026

You:

• Have a university degree in business, economics, or IT-related fields – or at least 1 year of experience as a Support Representative in a tech or SaaS company

• Speak German well (C1) – we currently focus on the German market

• Love to help customers achieve their goals, and are an excellent communicator

• Are resourceful and independent

• Enjoy working with data and have written an SQL statement before

• Join a high-performing team (3x CDTM) with a proven business model

• We’re a small team – you’ll have an immediate impact

• Supercharge your personal development with an unlimited training budget

• Build something in-person – our whole team is in Munich