Customer Success Manager (m/f/d) [Talentpool]

• Guide customers through onboarding, enabling users and admins while accelerating time-to-value and building strong adoption foundations.

• Translate usage into measurable outcomes, align on success metrics, and ensure customers see continuous value from KNIME. 

• Run structured check-ins and business reviews to maintain alignment, highlight progress, and define next steps.

• Identify growth opportunities through usage patterns and stakeholder engagement, and partner with Account Managers to drive expansion.

• Ensure predictable renewals through early risk identification, clear value communication, and structured renewal planning.

• Depending on your focus, manage either strategic accounts with deep engagement or a broader portfolio through structured, repeatable motions and automation. 

• You care deeply about helping customers succeed and can translate product capabilities into real business outcomes.

• You bring clarity and discipline to onboarding, success planning, and ongoing customer engagement.

• You focus on measurable impact, connecting usage and adoption to tangible business results.

• You build trust across stakeholders, from practitioners to executive sponsors and navigate complex organizations.

• You identify risks early, act on signals, and drive momentum rather than reacting late.

• You work closely with Account Managers, Sales Engineers, and technical teams to deliver a seamless customer experience.

Purpose-driven work: Help organizations turn data into insights and make better decisions with an intuitive, open-source platform.

Impact at scale: Work with a diverse customer base, from mid-market companies to global enterprises across industries.

Autonomy and collaboration: Take ownership of your accounts while working closely with a supportive, experienced team.

Learning: Grow in an international environment with strong exposure to data analytics, AI, and customer success best practices.

Sports: Subsidized gym memberships and sport offerings in selected locations.