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Customer Support Specialist (f/m/d)

icon building Unternehmen : Hitachi
icon briefcase Auftragstyp : Vollzeit

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Arbeitsbeschreibung - Customer Support Specialist (f/m/d)

Location:

Mannheim, Baden-Wurttemberg, Germany

Job ID:

R0127391

Date Posted:

2026-05-28

Company Name:

HITACHI ENERGY GERMANY AG

Profession (Job Category):

Sales, Marketing & Product Management

Job Schedule: 

Full time

Remote:

No

Job Description:

The Opportunity

In this role, you will play a key part in ensuring the smooth commercial execution of our projects. You will oversee billing processes, ensure compliance with accounting and tax regulations, and serve as a vital interface between project teams, finance, and external stakeholders.
Success in this role requires close collaboration with cross-functional teams and a strong team-oriented mindset.

How You’ll Make an Impact

  • Manage end-to-end customer invoicing in line with HGB / IFRS and tax regulations across project, service, and rental business
  • Oversee billing plans, advance payments, and bank guarantees
  • Monitor receivables and drive follow-up on overdue payments
  • Handle credit notes and ensure overall billing accuracy
  • Coordinate master data (MDG) workflows for business partners
  • Prepare export, customs, and shipping documentation including compliance requirements
  • Act as a commercial partner to Sales and Project Management throughout the project lifecycle
  • Ensure compliance with internal controls (SOX), audits, and regulatory standards

Your Background

  • Degree in Business Administration, Finance, Accounting, or similar qualification
  • Relevant experience in commercial project handling, accounting, or controlling
  • Strong SAP knowledge (ideally SD and CO) and good understanding of billing processes
  • Solid knowledge of HGB / IFRS and tax regulations
  • Strong analytical skills with a structured and detail-oriented working style
  • Team-oriented mindset with the ability to collaborate across functions and cultures; fluent in German and English

More about us

  • Future: A growing and secure working and market environment
  • Team: A motivated and supportive team with a mix of young and experienced colleagues by your side
  • Collective Agreement: IG Metall collective agreement including additional payments
  • Vacation: 30 days of vacation
  • Fitness: Access to numerous fitness studios across Germany
  • Company Bike: Use of our job bike program
  • Discounts: Our discount portal offers many benefits

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. 

Original job Customer Support Specialist (f/m/d) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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