Arbeitsbeschreibung - Field Engineer (Remote)

Company Overview:

Headquartered in Suzhou, China, our client provides a complete set of technology and service for smart logistics. Their customized solutions are equipped with world-class AI algorithms. They provide highly-usable and reliable robots and systems for warehousing and intralogistics. Their products and system platforms deliver value for various sectors such as e-commerce, manufacturing, distribution, warehousing, and etc. Moreover, their technology goes beyond efficiency improvement and focuses on optimizing the experience of human-device interaction.

Role Overview

Our client is looking for a Field Engineer who will be responsible for providing technical field support, including troubleshooting, repairs, and maintenance of equipment. This role requires a combination of technical expertise, customer service skills, and a hands-on approach to problem-solving.

Key Responsibilities:

• Provide on-site installation, maintenance, and repair services for a wide range of equipment.

• Diagnose and troubleshoot technical issues, hardware related, some software troubleshooting as well.

• Communicate effectively with clients to understand their needs and provide appropriate solutions.

• Collaborate with the engineering team to improve product design based on field experiences.

• Document service and installation actions by completing forms, reports, logs, and records.

• Manage inventory of parts and tools required for field service tasks.

• Stay updated with the latest industry trends, technologies, and best practices.

Qualifications:

• Bachelor’s degree in Engineering or a related technical field.

• Proven experience as a Field Engineer or in a similar role.

• 0 up to 7 years of experience in a similar filed or role.

• Strong understanding of engineering principles and equipment functionality.

• Excellent problem-solving skills and attention to detail.

• Ability to work independently and manage multiple tasks simultaneously.

• Strong communication and interpersonal skills.

• Comfortable with traveling to clients and staying with client until the project is over.

• Strong command of Chinese and English

Physical Requirements:

• Ability to lift and manipulate heavy equipment

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Field Engineer (Remote)

Arbeitsbeschreibung - Field Engineer (Remote)

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