First-Level IT Support

• Be the first point of contact for IT support,  triage, resolve, and escalate hardware and software issues for employees

• Support and troubleshoot macOS and Windows laptops and desktops

• Manage devices through MDM, enrollment, configuration, security baselines, OS and app updates

• Administer Google Workspace, accounts, groups, access, onboarding and offboarding

• Set up and support office ("paper") printers, drivers, queues, and the everyday "it won't print" tickets

• Provide first-level Linux server support for our 3D printer fleet. 

• Maintain hardware inventory and asset/lifecycle tracking

• Write and improve documentation and self-service guides so common issues get fixed faster

• Work closely with the SiteOps/DevOps team — escalate platform and network issues, and grow your skills toward infrastructure

• Proven hands-on support experience for both macOS and Windows environments, including hardware diagnostics and OS-level troubleshooting

• Direct experience managing devices through an MDM platform (such as Jamf, Mosyle, Kandji, or Intune), including enrollment, security baselines, and automated app updates

• Proficiency in Google Workspace administration, including user account management, group permissions, and onboarding/offboarding workflows

• Comfortable with office printer setup, managing print queues, and resolving everyday hardware connectivity issues

• Practical Linux knowledge, specifically utilizing the command line for checking logs and managing system services

• A service-minded and patient approach to support, with the ability to communicate clearly and remain calm even with a full ticket queue

• Highly organized with a commitment to keeping hardware inventory, asset lifecycle tracking, and technical documentation tidy and up-to-date

Nice to have:

• Foundational knowledge of networking, including DNS, DHCP, VLANs, and hands-on experience troubleshooting Wi-Fi connectivity

• Light scripting skills in Bash or Python to automate repetitive manual tasks and improve workflow efficiency

• Familiarity with professional ticketing or helpdesk systems to manage and track support requests

• A genuine interest in 3D printing technology, manufacturing processes, or working with hardware components

• A strong curiosity and desire to grow professionally toward DevOps or infrastructure-focused roles

At Zellerfeld, you will find a multidisciplinary team of engineers, SW and HW specialists, entrepreneurs, designers, and students with a common passion. We embrace contrarian thinking, humility, pushing limits, and improving ourselves. We utilize a flat hierarchy, and we want your voice to be heard. We also care about bonding because we want to be a tight-knit community, so be prepared to spend quality time with everyone, including the CEO!

As a company specializing in both hardware and software, we value close collaboration within our team. Therefore, we are seeking candidates who can join us at our office in Hamburg.