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IT Support Engineer (m/f/d)

icon building Unternehmen : Aras
icon briefcase Auftragstyp : Vollzeit

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Arbeitsbeschreibung - IT Support Engineer (m/f/d)

About the Role


We are seeking a skilled and motivated IT Support Engineer to join our IT team and support our modern workplace environment. This role combines hands-on technical support with system administration responsibilities across Microsoft 365, virtualization, and Windows-based infrastructure. The ideal candidate is passionate about technology, automation, and understands how emerging AI technologies can enhance IT processes and service delivery.


Key Responsibilities



  • Provide first-line technical support to end-users for hardware, software, and network issues, and efficiently troubleshooting and resolving problems.

  • Escalate complex or unresolved issues to Tier 2 support or other relevant teams, following established escalation protocols.

  • Manage and support Microsoft Intune for device management, security policies, and application deployment

  • Administer and Support Exchange Online, including user management and troubleshooting

  • Maintain and operate basic Virtual Machine related tasks in VMware ESXi virtualized environments.

  • General Understanding of Windows Server environments and related services (Active Directory, DNS, DHCP, File Services)

  • Develop and maintain PowerShell scripts for automation and reporting

  • Support Microsoft Office / Microsoft 365 applications

  • Document IT procedures and contribute to continuous improvement initiatives

  • Purchase, set up, and deploy new IT hardware and software, ensuring configurations align with organizational standards and security protocols.


AI Awareness & Innovation



  • General understanding of AI technologies relevant to IT operations

  • Ability to identify AI use cases in IT support automation, reporting, and knowledge management

  • Openness to adopting AI-driven tools to improve efficiency and user experience


Required Skills & Experience



  • 5+ years of Experience as an IT Support Engineer, Systems Engineer, or similar role

  • Hands-on experience with Microsoft Intune, Exchange Online, VMware ESXi, and Windows Server environments

  • Basic or moderate Networking Knowledge.

  • PowerShell scripting skills for automation and administration

  • Solid troubleshooting and analytical skills

  • Service-oriented mindset with strong communication skills


Nice to Have



  • Experience with Azure AD / Entra ID

  • Knowledge of ITIL-based IT Service Management

  • Relevant Microsoft, VMware, or IT certifications

  • Programming language skills


What We Offer



  • Modern IT environment with opportunities for innovation

  • Professional development and certification opportunities

  • Competitive compensation and benefits package

  • Collaborative and supportive team culture

  • Opportunity to explore AI-enhanced IT processes

Original job IT Support Engineer (m/f/d) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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