IT Systems Administrator (m/w/d)

Who are we?  

As an international family-owned company, Hermès stands for the highest quality of French craftsmanship, tradition and innovation, as well as creativity across 16 product categories. Passion, exceptional service, and deep respect for our customers and employees are at the heart of our identity. Hermès Germany is represented in Munich with a flagship store and seven additional boutiques in major German cities. These are complemented by another flagship store in Vienna and a boutique in Kitzbühel.

We are looking for you to join us as

IT Systems Administrator (m/w/d) 

Key Responsibilities

• Administration and continuous development of our IT systems, network infrastructure, as well as client and server environments (Cisco, Windows, Office 365, SharePoint)
• Support in the implementation of retail projects and coordination of external service providers while ensuring high quality standards
• Management and maintenance of our security systems such as CCTV, safes, and access control
• Support and maintenance of our payment systems and merchandise management system (CEGID Retail)
• Point of contact in service management and handling of first- and second-level support requests from employees
• User lifecycle management and administration of end-user devices (Asana, Jamf)
• Ensuring compliance with the Hermès Group’s security and data protection policies
• Disaster recovery planning, backup management, and data restoration
• Flexibility to work on-site in our boutiques when required

About You

• Degree in IT or a comparable IT qualification
• At least 3 years of professional experience in system administration
• Analytical and solution-oriented mindset, strong business acumen, and a high service orientation with clear prioritization, as well as strong persuasion and assertiveness skills
• Strong empathy and communication skills, with the ability to present ideas and solutions in a user-friendly way
• Very good German and English skills, both written and spoken
• Willingness to travel and flexibility
• Passion for the retail environment