Junior Technical Customer Experience Manager (all genders)

• Support customers during technical onboarding and API-based integration processes.
• Read, understand, and apply API documentation.
• Work with data structures such as XML and JSON to analyze requests and responses.
• Reproduce, pre‑qualify, and document technical issues reported by customers.
• Collaborate closely with internal Tech and Product teams to resolve customer questions and ensure smooth go‑lives.

• Create and maintain technical guides, documentation, and learning resources.
• Clearly communicate technical concepts to technical and non‑technical stakeholders.
  

• Use dashboards and monitoring tools to track integration health and customer usage patterns.
• Identify potential issues early and provide technical recommendations.

• Fluent German and strong English skills.
• Basic understanding of APIs and system communication.
• Initial exposure to XML/JSON and willingness to learn more.
• Structured, reliable, and solution‑oriented working style.
  

• First experience in technical support or a junior technical role.
• Experience with Excel or CRM tools (e.g., HubSpot).
• Familiarity with SaaS or cloud products.
• Interest in working with data, dashboards, or AI‑supported insights.

• Complete trust in your abilities and plenty of space for creative and self-directed work.
• A permanent contract in a stable, dynamic, and future-oriented company, as well as flexible working hours and a hybrid office/remote work model.
• Up to 4 weeks of "Work from Anywhere" per year.
• Benefits like a BVG Germany Ticket, an Urban Sports Club membership and meal subsidies
• Tourism perks like the DRV Card and other discounts.

Inclusivity at GIATA