Key Account Manager (m/f/d)

You will own commercial relationships with customers across renewals, expansion and day-to-day marketplace requests, while shaping how the function works as it grows. You will work closely with the Head of Customer Success from day one.

In addition to the base salary, the role includes a performance-based variable compensation component, offering additional earning potential based on results.

• Own renewals and expansion for a portfolio of customers, and forecast them accurately.

• Identify and close upsell and cross-sell opportunities across our app portfolio.

• Handle inbound commercial requests, including quotes, pricing and licensing questions, invoicing and renewal paperwork.

• Partner with Customer Success and Support so customers get one joined-up experience.

• Keep CRM data clean and commercial reporting reliable.

• Help build the processes, templates and playbooks that let the function scale.

• Proven commercial experience: you have owned a number in sales, account management or commercial customer success.

• A genuine self-starter mindset: you are comfortable with ambiguity and enjoy building structure.

• Senior practical experience: you have run negotiations and renewals independently.

• Fluent English is required.

• German is nice to have.

• Atlassian Marketplace experience is nice to have.

• Founding role with real influence – help shape how the commercial post-sales function is built.

• Close collaboration with the Head of Customer Success – work together from day one to build the foundations for growth.

• Atlassian ecosystem focus – work with apps across Confluence, Jira and Bitbucket.

• Clear commercial ownership – own renewals, expansion and the day-to-day commercial relationship with customers.

Feel free to send us your application directly here in Personio, and we'll get back to you as soon as possible. We look forward to getting to know you and seeing if we're a great match!