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We are looking for a full-time, permanent Lead Technical Account Manager – Cloud Infrastructure & Strategic Accounts (all genders) to start as soon as possible. We live remote-first, but you have the freedom to choose whether you want to work hybrid or completely on-site due to your proximity to one of our locations.
At Contabo, you won’t be taking on a traditional account management role or a purely sales-focused position. This role combines strategic client development, technical infrastructure consulting, team leadership, and the further expansion of our key account and customer success teams.
More than 250,000 customers in over 190 countries already rely on our VPS and bare-metal infrastructure. Our growth stems not primarily from acquiring new customers, but from existing customers expanding their infrastructure: more instances, additional locations, new services, and long-term technical partnerships.
That is exactly why we are looking to fill this role.
You will work closely with our most important international accounts, further develop our three-person KAM team, and, together with Product, Operations, and Support, establish a scalable setup for strategic customer development. At the same time, you are comfortable navigating the environment of modern AI/GPU workloads and can speak credibly with technical decision-makers about infrastructure, scaling, and workload requirements without needing to be an engineer yourself.
This role is intentionally not a purely administrative one. Much of the groundwork has already been laid, but at the same time, standards, processes, and control mechanisms need to be further refined—for example, in areas such as OBR structures, account health, expansion strategies, and the systematic integration of customer feedback into product and operations.
To achieve this, you need a proactive mindset rather than a “by-the-book” approach. We offer you the freedom to do just that.
What you'll be doing
• You'll strategically develop our most important international key accounts—focusing on long-term growth, infrastructure utilization, and stable customer relationships, not just the next quick deal.
• You’ll turn OBRs into a real management tool for customer relationships, lead them through the process, and establish standards for data-driven customer management, expansion potential, risk identification, and account health.
• You’ll advise technical contacts on VPS, bare-metal, and infrastructure topics, as well as modern AI/GPU workloads.
• Together with Product, Operations, and Support, you will further develop a scalable key account and customer success setup.
• You will lead our three-person KAM team both technically and managerially, and further develop standards, role definitions, and prioritization.
• You will represent Contabo at select customer events, infrastructure and AI events, and relevant tech communities.
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