Manager Client Delivery - WinFS & M365

Coordinate delivery across engineering, operations, security, and governance teams Manage service onboarding, transitions, and operational readiness for this contract. Ensure alignment between client requirements and Microsoft 365 roadmap changes Manage risks, dependencies, and service improvement backlogs Ensure service delivery aligns with security, compliance, and regulatory obligations Support commercial activities including renewals, service expansions, and cost optimisation Collaborate with account management and sales on growth opportunities Ability to translate technical delivery into business outcomes Strong service governance and risk management mindset Confident decision-maker and problem-solver under pressure Highly organised with strong prioritisation and coordination skills Commercially aware with focus on value and outcomes Customer-centric, proactive, and continuous-improvement focused 8+ years' experience collaboration, or workplace technology services 3-5 years in a managed services leadership or service management role Proven experience delivering Collaboration services in enterprise or global environments Strong background in SLA-driven service delivery and customer support Good awareness of the Microsoft 365 service portfolio: ITSM platforms (ServiceNow or equivalent) Monitoring, reporting, and analytics for operational performance Licensing models, capacity planning, and cost optimisation strategies