As an
Operational Sourcing Manager at HOLY, you will own the operational sourcing lifecycle for selected physical product categories.
Your mission is to turn approved product, campaign, and operational requirements into reliable supplier commitments, accurate product data, compliant goods, and on-time delivery. Merchandise is an important part of the role, alongside campaign products, creator and fair products, accessories, packaging, and other operational materials.
You will work closely with Forecasting, Design, Campaigns and Activations, Quality, Logistics, Finance, Shop, and Customer Support to make sure products are ready, available, and operationally documented.
Responsibilities:Sourcing & Procurement Execution- Own operational sourcing for assigned categories, from supplier research and quotations through supplier selection, purchase order, production, and delivery.
- Place and manage campaign, creator, fair, merchandise, and other operational orders once requirements, designs, product setups, and quantities are finalized.
Supplier & Order Management- Maintain the supplier portfolio and manage day-to-day communication, operational terms, production follow-up, delivery timelines, and supplier guidelines.
- Track supplier performance, identify risks and delays early, and coordinate corrective actions to protect cost, quality, and availability.
Product & Merchandise Setup- Support the development and setup of merchandise and other physical products by preparing design briefings, barcodes, specifications, and packaging information.
- Create and maintain accurate ERP product records, including SKUs, pricing, taxonomy, attributes, vendor data, lead times, and linked digital assets.
Quality, Logistics & Documentation- Coordinate sample and goods QC for merchandise and other products, manage supplier documentation, and support the resolution of quality or delivery issues.
- Manage direct shipments, forwarder coordination, freight rates, customs documentation, import documents, and delivery tracking.
Cross-Functional Execution & Improvement- Coordinate with Forecasting, Design, Campaigns and Activations, Quality, Logistics, Finance, Shop, and Customer Support to ensure products are ready, available, and operationally documented.
- Support creator collaborations, influencer drops, fairs, new shop merchandise, and pre-approved product catalogues, while improving recurring sourcing and procurement processes.
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