According to your qualifications and experience, you may be hired at either a Specialist or Junior Specialist position.
Your profile
- Establish
and maintain quality standards, processes and procedures. - Manage
and investigate damages and claims related to transport, handling, yard
operations and vehicle movements. - Analyse
incidents, identify root causes and responsibilities, and define corrective
actions and countermeasures. - Conduct
audits of trucks, drivers, compounds and logistics service providers. - Monitor
quality and logistics KPIs, identify deviations and follow up on corrective
actions. - Coordinate
with customers, carriers, LSPs and other business partners regarding quality
issues and claims. - Identify
process gaps and implement improvements in logistics and quality processes. - Prepare
and maintain quality documentation, reports, statistics and KPI analyses. - Review
and support contracts and requirements relating to quality and claims.
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