Software Support Engineer - Photogrammetry

Are you passionate about the intersection of technology and the physical world? We are looking for a dedicated Software Support Engineer to join our expert photogrammetry team in Stuttgart.

Our Stuttgart location serves as a central hub for innovation, where Product Management, Development, Order Administration, and Customer Support collaborate on a single, spacious office floor. We offer a dynamic, team-oriented environment and are seeking a new colleague to help us continue providing world-class service to our global clientele.

What You Will Do

As a key member of our Customer Support team, you will be the bridge between our advanced software solutions and the professionals who use them. Your daily impact will include:

• Expert Technical Support: Provide high-level technical consulting and troubleshooting for our photogrammetry software via phone, email, and our dedicated ticket system.
• Customer Enablement:Conduct software demonstrations, technical workshops, and training sessions (both remote and onsite) to ensure our users achieve optimal results.
• Industry Engagement: Represent our team at trade fairs and industry events, staying connected with the latest trends in the geospatial field.
• Collaborative Innovation:Partner closely with Development, Product Management, and Sales to relay customer feedback, report bugs, and actively contribute to future product improvements.
• Knowledge Management: Develop and maintain high-quality documentation, develop knowledge AI Agent, base articles, and tutorials to empower our users.

We are looking for a proactive professional with a strong technical background and a customer-centric mindset.

• Education:Bachelor's or Master's degree in Geodesy, Photogrammetry, Surveying, GIS, or a related technical field.
• Technical Proficiency:A solid understanding of photogrammetry principles, concepts, and processing workflows.
• Added Value: Experience with 3D modeling, remote sensing, and GIS software is highly desirable.
• Experience:Proven background in technical support, consulting, or a customer-facing role, ideally within the geospatial software industry.
• Problem Solving:Strong analytical skills with the ability to diagnose complex technical challenges.
• Communication:Fluent in both German and English (written and spoken).
• Soft Skills:You are highly organized, proactive, and a collaborative team player who thrives in both independent tasks and distributed team environments.

We are committed to transparency and providing competitive compensation for your expertise.

• Professional Growth:Access to continuous learning and career development opportunities within a leading global organization.
• Work Environment: A collaborative, spacious office culture in Stuttgart that fosters cross-departmental synergy.

Location & Work Model

• Office Location:Stuttgart
• Work Mode:This role is based in our Stuttgart office. To maintain the collaborative spirit of our team, four days of in-office presence per week are expected.

Join a Values-Driven Team: Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

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If you need assistance or would like to request an accommodation in connection with the application process, please contact [email protected].

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