Senior Solutions Engineer, Sales

Job Title: Senior Solutions Engineer, Sales
Location: DACH
Contract: Full Time, Permanent

About Us 

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa. 

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience. 

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology. 

The Role

As a Senior Solutions Engineer at Cyncly, you will play a pivotal role in driving the success of the go to market strategy by collaborating closely with our Sales, Product, and Professional Services teams to understand client requirements, showcase the capabilities of our products, and ensure successful implementations. This role combines technical expertise with strong communication skills to deliver a seamless experience for our clients. 

Senior Solutions Engineers work in concert with the Sales team and prospect to understand customer outcomes and bring those to life through the sales process by participating in the Discovery process, demonstration of the technology and additional solutioning and/or support that is required thereafter. 

Key Responsibilities 

• Engage with sales and prospect in initial Discovery conversations to understand the prospect’s business needs and technical requirements. 

• Collaborate with the sales team to provide technical guidance during the pre-sales process including but not limited to recommendations on software, architecture of the product suite and positioning of the solution. 

• Develop tailored adoption plans for potential customers aligned with Product roadmaps, Professional Services and Customer Success teams. 

• Deliver engaging and informative demonstrations to stakeholders and senior leadership in the target audience. 

• Become a trusted advisor to prospect’s decision makers throughout the engagement.  

• Articulate the value proposition of our SaaS solutions, addressing technical queries and concerns. 

• Strategically position how customers will evaluate success criteria and obtain ROI through the use of the Cyncly software. 

• Articulate the value proposition of our SaaS solutions, addressing technical queries and concerns. 

• Collaborate closely with Sales team members in pipeline management for prospects. 

• Help ensure vertical sales budget is met quarter-on-quarter. 

• Work closely with Sales to craft compelling proposal responses to RFP/RFI. 

• Create and maintain pre-sales documentation, demos and environments for different use cases.   

• Engage and collaborate with cross functional teams to provide product feedback and roadmap opportunities upon request. 

• As needed, provide support and guidance during implementation to ensure customers derive value from Cyncly products and solutions. 

• Collaborate with Professional Services and Customer Success teams to design and execute customized adoption plans based on customer needs. 

• Seek out and document new solutions opportunities across all platforms by collaborating with peers and leaders. 

• Act as a mentor to new team members by providing support during onboarding. 

Preferred Qualifications 

• 5+ years of experience in a role such as a professional services consultant, solutions consultant, solutions engineer or similar. 

• 5+ years of experience in the support of SaaS software solutions for customers of varying sizes and industries. 

• 5+ years of experience in retail, manufacturing or design in KBF industries. 

Essential Qualifications  

• Service-oriented mindset with the ability to meet tight deadlines and to perform both individually and as part of a dynamic, global team. 

• Influential communicator with excellent interpersonal skills that can seamlessly transition between many different stakeholders, leaders and cross functional business partners. 

• Proactive problem solver who is motivated to find a path to success for every customer, every time by anticipating and overcoming prospect and customer objections. 

• Strong attention to detail and the capacity to absorb technical information and communicate it to varied audiences. 

• Ability to travel for onsite consulting engagements as needed. 

• Independently solve customer needs across a varying number of products and solutions. 

• Demonstrates partnership with leaders and team members to provide guidance and identify solutions for complex customer needs. 

• Ability to act as a mentor for newer team members by providing guidance on best practices for solutions and process. 

• Ability to independently make decisions related to the development of solutions and customer presentations. 

• Provides unique perspective and expertise in guiding the sales process through to optimal outcomes. 

Working for Us

At Cyncly, we call our team OneCyncly—a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life.

We value diversity of experience, perspective, and skill, and thrive through openness, trust, and respect. You’ll join a team that takes ownership, solves problems, and focuses on making an impact.

We encourage curiosity, welcome new ideas, and view mistakes as opportunities to learn. You’ll enjoy flexible and autonomous ways of working, supported by leaders committed to your growth.

We celebrate individuality and encourage everyone to bring their authentic self to work—because together, we build something better.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in—come join us.