Service Sales Account Manager

POSITION SUMMARY

The Service Sales Account Manager is a key position with responsibility for all aspects of Service Sales. The successful candidate will manage the growth of Vertiv’s service business covering Service Contract and Non-Contract sales. Furthermore, he or she supports business plans, long-term objectives and customer satisfaction goals. As Service is an extremely important revenue stream for Vertiv we are looking for a highly competent and ambitious individual who is able to actively grow the business.

The role should be located in Germany (preferred in the area of Frankfurt)

RESPONSIBILITIES

• Increase Vertiv’s market share and meet/exceed the budget numbers in terms of Orders, Sales, GM in accordance with the company’s ethics and guidelines


• Actively manage and develop customer relationships to grow and maximize sales potential


• Identify, develop and actively sell Services such as Spare Parts, Repairs and Service Contracts to customers across the region 


• Build growth plans for how to strengthen and mature customer relationships


• Represent the company and its corporate values in its relationship with end users, facility management companies, contractors, resellers and suppliers


• Maintain and expand relationships and network with existing Vertiv relationships


• Proactively develop leads, target prospects, key stakeholders and acquire new customers


• Define customer needs that support Vertiv’s vision to drive additional opportunities that support pipeline growth with end users and accounts


• Actively work with service sales support functions and collaborate with key stakeholders such as account managers to share account insights, opportunity identification and sales activities


• Provide, present and maintain thorough reporting on all aspects of service contract and non-contract orders, new business and penetration rate


• Active pipeline management including sales forecast.

QUALIFICATIONS

• Engineering / technical understanding; preferred degree in electrical or mechanical engineering or business administration


• Strong Service Sales background with 5+ years experience in critical support product applications


• Account Management, Selling, influencing, negotiating and problem-solving skills


• Ability to work proactively under own initiative, as well as in a team environment


• Self-Starter mentality with the ability to plan, organize and manage time effectively


• Team player with the ability to organize and motivate yourself


• Strong experience in building relationships with customers


• Ability to develop and execute strategic plans


• High level of goal orientation and a solution-oriented way of thinking and acting


• Strong presentation and communication skills


• Experience in working in a matrix organization with remote support teams


• Customer focused with excellent customer service skills


• Language skills: English at advanced level, German at native level


• IT literate and advanced MS Office & CRM skills 


• Driving License

PHYSICAL & ENVIRONMENTAL DEMANDS

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TIME TRAVEL REQUIRED

• Regular travel is required (50%)


• Travel, occasionally requiring overnight stays 

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPALS:  Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus


• Operational Excellence


• High-Performance Culture


• Innovation


• Financial Strength

OUR BEHAVIORS

• Own It


• Act With Urgency


• Foster a Customer-First Mindset


• Think Big and Execute


• Lead by Example


• Drive Continuous Improvement


• Learn and Seek Out Development

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