Technical Specialist 3rd Level Support (m/w/d)

What you need to succeed with us

• Completed vocational training as an electrical technician or mechatronics technician with further qualification
• Several years of experience in technical service or technical product management, ideally with train-the-trainer qualification and experience with coffee machines
• Solid technical understanding of technical devices, with an analytical, structured way of working and strong communication skills
• Practical experience in delivering trainings, methodical troubleshooting and blended learning concepts
• Confident handling of common software and Office 365 tools
• Intercultural competence, independent working style and willingness to travel internationally
• Strong persuasive and assertiveness skills in cross-country and cross-brand projects, as well as very good German and English skills

What we offer

• Flexible working hours and models as well as mobile office options for a good work-life balance
• Personal development through development programs, training, or e-learning as well as professional mobility within the international Groupe SEB
• Generous employee discounts in the WMF online store and corporate benefits
• Excellent company restaurant with employee subsidy and a wide and varied range of food, kiosk, and food to go for your physical well-being
• Attractive salary package with Christmas and vacation bonuses and company pension scheme
• Health offers such as job bike leasing or advice for your health
• Which goes without saying for us: 30 days annual leave, a variety of employee events, free parking, and coffee & tea specialties

Further information on our employee benefits can be found here\: Working at WMF - Insight into the corporate culture at WMF (aboutwmf.com)

What you can expect

• Development and standardization of training concepts for the PCM brands with a focus on blended learning (e-learnings, tests, videos)
• Planning, organization and delivery of technical train-the-trainer programs and specific trainings for service managers and cruise line technicians
• Support for country organizations and global customers in trainings, online conferences and other knowledge transfer activities
• Service partner management including onboarding of new partners, ensuring compliance with service guidelines, and support with certifications and audits
• Global 3rd-level technical support (phone, email, on-site), including gathering information from the field and support in escalation cases
• Planning and execution of international assignments (especially for cruise lines), including travel reports and follow-up of resulting actions
• Participation in Global Service projects and continuous improvement of support processes, service quality, and transparency on service levels and KPIs