Customer Service Representative (Internship)

antibodies-online is the leading vendor-independent marketplace for research reagents, especially antibodies and ELISA kits. We currently list close to 2 million research products, which we deliver to universities, biotech and pharmaceutical companies worldwide.

The company was founded in 2006 as a spin-off from RWTH Aachen University (Germany). The U.S. branch was opened in 2010. In 2016 we launched genomics-online.com serving scientists in genomic/transcriptomic research areas.

Our diverse team consists of highly motivated biologists, IT- and business specialists. Together we strive to further expand our business and become the leading global supplier for the life science industries.

• Processing of technical customer inquiries both via email and chat
• Close collaboration with a our customer service and sales teams
• Identification of customer needs to improve our offering (e.g. service level, product information, website)

• Formal training/education in the field of biotechnology, molecular biology, pharmacology or a related subject
• Basic experience in applying molecular biology methods (Proteomics & Genomics) in the laboratory

We are based in a real castle with a beautiful park - ideal if you need a quick break in between work.