Working Student (m/f/d) Customer Experience

Unternehmen : Hapag-lloyd Ag

Arbeitsbeschreibung - Working Student (m/f/d) Customer Experience

Description
We are seeking a talented and passionate individual to join our Customer Experience team. In this role, you will play a crucial part in developing and executing strategies to engage customers across various channels. Your efforts will contribute to promoting our digital tools and enhancing the overall customer experience.

Responsibilities

Develop and execute customer engagement strategies across multiple channels and collaborate with product owners to craft effective value propositions and user-friendly materials
Create and implement communication plans to promote digital tools internally and externally
Lead campaigns to increase user adoption and awareness of digital tools
Support the creation of engaging marketing and training content, including newsletters and visuals
Assist in identifying areas for further digitization and communicate the benefits of our solutions
Monitor adoption metrics and user feedback to improve messaging and strategies and assist with Excel reports, data management, and analysis
Support the preparation and follow-up of feature releases and internal events
Contribute to an innovative and collaborative work environment

Qualifications

Currently enrolled in a full-time program in Marketing, Communication, Project Management, or a related field with availability of approximately 12 months
Excellent communication skills in English, with a strong ability to collaborate in an international team
Diligent, team-oriented, and proactive mindset, with self-initiative and commitment
Basic proficiency in Excel, including report creation and formula usage
Prior relevant work experience, such as internships or working student positions, is an asset
A genuine passion for digital transformation and customer experience
Excellent organizational skills and the ability to manage multiple tasks effectively, as well as strong social skills and a creative approach to branding and storytelling
A desire to actively contribute and make an impact in a dynamic work environment, as well as a positive and enthusiastic attitude towards learning and growth

Original job Working Student (m/f/d) Customer Experience posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Working Student (m/f/d) Customer Experience

Arbeitsbeschreibung - Working Student (m/f/d) Customer Experience

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