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Specialist Support & Complaint Management - Medical Biotech (m/w/d)

icon building Unternehmen : Anvajo Gmbh
icon briefcase Auftragstyp : Teilzeit
icon geo-alt Dresden

Arbeitsbeschreibung - Specialist Support & Complaint Management - Medical Biotech (m/w/d)

Full-time / Part-time (35h/week) | In Dresden | >20% Travel activity

Are you ready to work in a dynamic environment where you can apply and further develop your life science expertise in customer support, complaint management, and technical areas?
Do you have an awareness of customer needs and expectations, as well as a customer-oriented mindset?
Do you possess the ability to handle customer complaints with diplomacy, patience, and professionalism?

Then you are exactly the one we are looking for!
  • Customer Support
    • Provide expert advice and technical support to customers regarding the use of our testing services and equipment
    • Coordinate cross-functional efforts with R&D, laboratory, and sales teams to ensure smooth customer experiences
  • Complaint Management
    • Coordinate replacement deliveries and recalls with stakeholders
    • Lead the investigation and resolution of customer complaints in close collaboration with internal teams to identify root causes of problems and implement corrective actions
  • Technical Expertise
    • Develop a deep understanding of the company's fluidlab technology and its applications
    • Assist customers in troubleshooting technical issues with testing procedures, equipment, or data analysis
  • Documentation and Reporting
    • Compile reports on recurring issues, customer feedback, and areas for service improvement, and share with relevant departments
    • Develop and update customer-oriented documentation such as FAQs, troubleshooting guides, and support manuals
  • Bachelor's degree in Biosciences, Biochemistry, Cell Biology, or a related field; advanced academic degrees (e.g., Master's, Diploma) are advantageous
  • Several years of practical experience in one or more of the following areas, preferably in the Life Science or In-vitro Diagnostics industry:
    • Technical support
    • Product management
    • Product development
  • Willingness to travel >20% of the time
  • Fluent in German and English; additional languages are a plus
  • Strong problem-solving skills and positive demeanor
  • Ability for analytical and critical thinking, even under pressure
  • Intercultural competence and structured work approach
  • Exciting projects & responsibility right from the start
  • 30 days of vacation & MyFlextime for extra time off
  • Flexible working hours & mobile office
  • Market competitive salary & subsidy for company pension plan
  • Interdisciplinary exchange and further training opportunities in an appreciative team (>85) that is passionate about realizing the vision to revolutionize the medical market
  • Unlimited: 2 consecutive sick days for you and/or your children
  • Subsidy for JobTicket - also available as Deutschland-Ticket
  • Office space with modern infrastructure & ergonomic sit/stand workstations
  • Water, fruit & coffee specialties for free
Eva Rudolph
e-mail     [email protected]
phone     +49 (0) 351 8547 8403
mobile    +49 (0) 151 1434 4922
Original job Specialist Support & Complaint Management - Medical Biotech (m/w/d) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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