Infrastructure Engineer

Key Responsibilities

1. Facility & Hardware Management

• Physical Maintenance: Serve as the primary point of contact for 5 HK locations, ensuring all UPS systems and cooling units are operational.
• Vendor Coordination: Schedule and oversee Preventive Maintenance (PM) for facility infrastructure (UPS, Power, Cooling).
• Hardware Lifecycle: Perform hands-on installation, racking, and stacking of HP, Dell, and Lenovo servers and storage units.
• Cabling: Execute and troubleshoot structured cabling (Fiber/Copper) within server room environments.

2. Incident Response & Escalation

• Global Command Centre (GCC) Liaison: Act as the local escalation point for the India-based Command Centre. When global alarms are triggered for HK facilities, you will investigate, diagnose, and resolve the issues on-site.
• Troubleshooting: Rapidly respond to hardware failures or connectivity issues to minimize downtime.

3. Site Operations & Escorts

• On-Site Presence: Co-own the Data Center schedule, with a mandatory presence every Friday and Saturday for maintenance and change windows.
• Vendor Escort: Manage and supervise third-party vendors during on-site visits to ensure compliance with security and safety protocols.

Requirements

Technical Skills:

• Server Hardware: Proven experience installing and configuring enterprise hardware (specifically HP, Dell, and Lenovo).
• Infrastructure: Deep understanding of Data Center physical layers, including UPS systems and power distribution.
• Cabling: Expert-level troubleshooting for server room cabling and patch management.

Soft Skills & Languages:

• Communication: Fluency in Cantonese and English is mandatory to communicate effectively with local vendors and the global team in India.
• Coordination: Strong ability to manage schedules and prioritize tasks across multiple physical sites.

Working Conditions:

• Must be able to support the Friday/Saturday shift rotation for Data Center co-ownership.
• Ability to travel between 5 different Hong Kong locations as required.