SRE / Sales IT Support Engineer (Contract)

Main Responsibilities

1. First point of contact: Handle day-to-day relations with internal and external users of the systems, providing responsive first-line support.
2. Guardian of trading & client service quality: Work closely with FO Sales in Asia to understand day-to-day workflows and anticipate future needs in terms of features and SLAs.
3. Production control tower: Ensure the right monitoring tools are in place — easy to access and understand — for both daily platform stability/performance tracking and ad hoc analysis.
4. Technical advisor: Run tests and ad hoc analyses on the platform to spot recurring or upcoming bottlenecks and gaps, then propose fixes — whether by refactoring algorithms, redesigning components, or resizing infrastructure.
5. DevOps engineer: Use the existing inner-sourcing framework to implement agreed changes, either collaboratively or independently.
6. Agility enabler: Help keep the CI/CD pipeline safe and efficient — a key factor in production stability and fast issue resolution.
7. Strategic thinker: Partner with the Asia and global delivery teams to continuously drive technical and organizational excellence.
8. Technology evangelist: Bring AI-assisted tools like GitHub Copilot into your daily work to boost development speed, business safety, and delivery quality.

Functional Experience

1. Solid knowledge of financial markets, Global Markets business, and related products.
2. Good understanding of Sales-Traders and front-to-back workflows.
3. Excellent written and verbal communication skills, with the ability to create and maintain clear, structured documentation.
4. Ability to explain technical concepts simply to a non-technical audience.
5. Fluent English required.

Technical experience

1. C# and/or Python skills are a plus.
2. Comfortable supporting systems in a Windows Server environment (Windows services, IIS, Scheduled Tasks).
3. Familiar with UNIX environments, with solid navigation skills and the ability to read and understand UNIX shell / Perl scripts.
4. Strong SQL querying skills, with the ability to read Stored Procedures and a basic understanding of query optimization.
5. Background supporting large batch systems (typically Control-M).
6. Familiarity with monitoring tools such as ITRS Geneos, OMI, etc.
7. Exposure to cloud platforms (AWS, Azure) is a plus.

Product experience

1. Basic knowledge of financial instruments: Stocks, Indices, Options, Futures, Swaps, etc.
2. Understanding of P&L and VaR concepts.