A leading life insurer - Customer Services (inbound calls)

The Company

Our client is a leading financial institution and they are seeking for CS candidate to join their team.

The Role

Key Responsibilities

• Inbound Hotline Support: Handle incoming customer inquiries, feedback, and complaints via hotline, email, and digital chat channels professionally.
• Policy & Claims Administration: Provide accurate and timely information regarding insurance policies, premium payments, claims status, and product details.
• Case Ownership: Follow through on customer requests, coordinate with internal departments (e.g., Underwriting, Claims, Operations) for resolution, and ensure timely updates to clients.
• Compliance & Quality: Adhere strictly to the company's service standards, internal guidelines, and regulatory requirements (Insurance Authority/HKFI) during all customer interactions.
• Data Management: Maintain precise and updated records of all customer interactions and transactions in the CRM system.

Your Profile

Requirements

• Qualifications: Diploma holder or above in any discipline. HKDSE / HKCEE graduates with relevant experience will also be considered
• Licensing: Valid passes in IIQE Paper 1 (Principles and Practice of Insurance) and Paper 3 (Long Term Insurance) before probation
• Experience: Minimum 1-2 years of customer service experience, preferably within a call center, insurance company, or banking environment
• Language Skills: Excellent command of spoken and written Cantonese, English, and Mandarin

Apply Today

To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.

Reference Number: 67010-0013439217

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