Assistant Client Manager, Client Management

We are currently seeking a high calibre professional to join our team as an Assistant Client Manager, Client Management.

In this role you will:

• Managing, owning and handling the new trade account opening, HSBCnet- Internet Trade Services (ITS) module: post-sales support, and developing and presenting Trade Academy, customer focused training
• Delivers AMH 's Global Trade Solutions (GTS) CM strategy and operating model, aligned with the global GTS CM target operating model
• Contribute to achieving the overall business objective of revenue growth through revenue retention, reduced sales time on service, proactive management of GTS service performance and increased clients' usage of self-serve solutions
• Handle, own and resolve clients' queries, issues and complaints relating to trade account opening, HSBCnet - ITS module and Trade Academy
• Coordinate with Transaction Services staff, Sales, and RMs and other internal / external staff for service performance and issues
• Provide transactional trade advisory to assigned clients, Sales and Relationship Managers (RMs), and provide input to account planning
• Provide supply chain and traditional trade related expert inputs to the clients and internal

To be successful you will need:

• A Bachelor degree preferable in business or related area
• Strong experience in customer service-oriented roles
• Good knowledge of traditional trade products, account opening, and banking facilities
• Strong interpersonal skills and leadership to create a collaborative work environment with a wide variety of business stakeholders
• Ability to work independently and make sound business decisions using good judgment and business sense
• Ability to plan and prioritize effectively with good analytical and problem-solving skills, including the identification of appropriate experts to execute deliverables and business opportunities
• Strong spoken and written English with fluency in Cantonese is preferred

Opening up a world of opportunity
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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