Assistant Digital Product Manager - Investment - Hang Seng Bank (HK)

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Digital Banking

As one of the leading banks in Hong Kong, we provide extensive digital services on both online and mobile platforms. Facing an ever-growing need for innovative digital solutions, services and platforms, our digital banking capabilities offer an extensive range of products and services that serve over half the adult population in Hong Kong.

We are currently seeking high caliber professionals to join our department as Assistant Digital Product Manager - Investment.

Principal responsibilities

• Accountable for business requirements preparation for respective digital investment product's project delivery, prepare user stories and groom the product backlogs in the project team
• Support the Digital Product Manager and respective Business Units on deployment of the business strategy of respective products that positions Digital as an increasing driver of revenue and business improvement
• As a key team members in managing the development of digital products under respective business disciplines so as to drive digital conversion / sales
• Ensuring digital deliverables meet customers' & Business stakeholders' requirements and are fit for purpose to release to customers by supporting user stories grooming, prioritization, customer research, testing result review and post implementation result tracking.
• Facilitating collaboration with specialists across digital disciplines such as UI UX Design, customer research, copywriting, Engineering, Solution Architecture and Quality assurance across sprints
• Assist the Digital Product Manager to continuously enhance user experience of digital platforms of specific products and collaborate closely with business stakeholders, IT and project team
• Apply data, metrics and test results from customer reactions to tailor customer journey, design, content and customer interactions to improve return on investment

Requirements

• Strong analytical and problem-solving skills, attention to detail and able to comprehend complicated business dynamics
• University degree, relevant qualifications in Technology, Finance, ecommerce etc. is preferred
• At least 2 years of product management / project management / business analyst relevant experience in driving digital project delivery, preferably with exposure to banking or financial sector
• Proficiency in both English and Chinese and Putonghua (preferable)
• Strong communication skills, both written and verbal, to explain complex or technical issues
• Good understanding of User Centred Design and Agile project methodology, frameworks and best practices
• Open-minded and self-motivated with good interpersonal, collaboration skill and strong sense of responsibility
• Experience of relevant tools such as JIRA, Confluence for day-to-day communications within the team
• Hands-on experience of analytic tools like Looker, AA, GA, Webtrends etc. is preferred
• Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery

RBW

You'll achieve more when you join Hang Seng Bank Limited.

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Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited