Assistant Manager - Brands Operations - Corporate Office

Operations execution and presentation 

• Oversee Brand, Operations Standards and Procedures to ensure properly stored, created, updated, and shared with the hotels


• Prepare presentation and guidelines for hotel team execution


• Conduct market research for new initiatives and potential new hotel projects


• Support LHG Operations Function Heads on hotel openings (i.e. in setting up the Operations systems)


• Deliver Operations related training
  
   

Brand Strategy Support and Project Management 

• Assist in managing projects related to brand initiatives


• Coordinate cross departments, external partners and service providers for timely execution of projects


• Serve as a point of contact for hotel operations team and address inquiries

Data Analysis

• Compile regular reports for LHG Operations Department and management team


• Analyse group operational performance metrics, Provide insights and recommendations for business enhancement.
  
   

Administrative and technical support 

• Perform a variety of administrative and clerical tasks to support the daily operations of LHG Operations team


• Participate in Operations strategic planning sessions


• Coordinate with LHG IT / service partners to provide technical system support to hotels on related systems.


• Assist in ad-hoc assignments as required

Key results area

• Able to demonstrate excellent level of work independency and problem-solving capability


• Brands Operational initiatives are implemented and are running smoothly at hotels and LHG


• New hotels are opened on brand, on time and on budget

Requirements:

• Holder of Bachelor Degree or above in Hospitality, Business, or related disciplines


• 2+ Experience in hotel / service industry would be an advantage 


• Proficient in Microsoft Word, Excel, PowerPoint


• Fluent in English and Mandarin in both verbal and written


• Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy


• Strong organisational skills with the ability to multi-task; and manage high volume of projects and documentation


• Commit to pursuing excellence even routine work tasks 


• Good time management skills and the ability to prioritise work


• Good inter-personal skills and able to communicate effectively to different levels of colleagues 


• Open-minded and flexible 


• Presentable and acts with confidence


• Team player
  
  
  For more information about Langham Hospitality Group, please visit: http://www.langhamhospitalitygroup.com/