Assistant Manager (Customer Service)

HKMC Annuity Limited, a wholly-owned subsidiary of The Hong Kong Mortgage Corporation Limited, is an authorized insurer to carry on long term insurance business and facilitate retirement financial planning through the provision of annuity products in Hong Kong.

Job Descriptions:

1. To assist in managing call centre operations regarding hotline enquiries from customer and distribution channels of HKMCA’s product and services, as well as post-sales call tasks according to regulatory requirements;
2. To conduct quality assurance within the team to uplift the overall service standard and provide feedback to team members/frontline staff on improvement areas and ways to enhance their performance;
3. To manage customer service counter and provide excellent end-to-end service with a customer-oriented mindset;
4. To handle written reply and complaint cases by providing appropriate solutions and alternatives to resolve customer dissatisfaction in a professional and timely manner;
5. To commit to departmental service standards and key performance indicators; and
6. To perform ad hoc tasks as assigned by supervisors from time to time.

Requirements:

1. Degree holder in Business Management, Communications or related disciplines;
2. Insurance Intermediaries Qualification Paper 1 & 3 is a must;
3. A minimum of 5 years’ relevant experience in customer service and life insurance operations;
4. Familiar with policies, guidelines and regulatory requirements for life insurance;
5. Excellent customer-service mindset with effective interpersonal and communication skills;
6. Good command of both written and spoken English and Chinese, including Putonghua.
7. Strong sense of responsibility, detail-oriented, self-motivated, able to work under pressure and provide deliverables in a timely manner; and
8. Strong analytical, problem solving and presentation skills.

Interested parties please send your full resume stating your current and expected salary by 27 April 2026.

Please visit https://www.hkmca.hk/eng/about_us/careers.html for other application methods.

Please ensure that all information provided to the HKMCA is accurate, complete and updated. Data provided which is inaccurate, misleading or incomplete may influence the process and outcome of the recruitment exercise. Please read the HKMCA Personal Information Collection Statement for Recruitment of Prospective Staff Members and Licensed Individual Insurance Agents at the HKMCA website before completing the application form. Personal data collected will be used for recruitment purposes only. Candidates not invited for interview within 8 weeks may consider their application unsuccessful.