Assistant Manager, Distribution Service

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our Assistant Manager, Distribution Service with the resources to solve critical problems for the future of our business, which is why we need you.

Position Responsibilities:

• Respond to brokerage channel hotline and email enquiries in relation to new business & underwriting, policy services, claims and life insurance product features in good quality standards and within pre-defined service turnaround time.

• Handle daily incoming documents from broker including new business application, payment reconciliation, after sales policy services to internal for processing/outgoing documents.

• Identify common incomplete items for application submissions and share best practices with team members in minimizing pending cases.

• Provide sales support and case management to distributors.

• Prepare regular sales and operation MIS reports to management.

• Work with other teams to ensure quality and effective delivery of services to distributors.

Required Qualifications:

• Degree/diploma holder

• LOMA qualification is well regarded

• Customer service oriented

• Responsible and attentive to details

• Adherence to quality standards

• Good problem solving skills

• Independent and able to work under pressure

• Good communication and presentation skills

• Good command of English and Chinese, both spoken and written

• Strong PC and Strong in Excel skills

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].