Associate/ Analyst, Administrative Assistant, Technology & Operations

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

This role is to provide administrative assistance and secretarial support to the Head of Operations and other department heads in operations including Institutional Banking Group Operations Head, Consumer Banking Group Operations Heads, Global & Financial Market Operations Heads and Head of Customer Service Hub, and the overall Operations department.   Moreover, this role will also support some administrative reporting, department staff engagement events and procurement of office general and stationery supplies. 

Principal Responsibilities

• Provide administrative assistance and secretarial support to the Head of Operations and other department heads in operations including Institutional Banking Group Operations Head, Consumer Banking Group Operations Heads, Global & Financial Market Operations Heads and Head of Customer Service Hub  ,and the overall Operations department.
• Perform secretarial duties such as scheduling of appointments, telephone and visitor screening, travel arrangements, coordination of meetings, preparation of external/internal correspondences, preparation of presentation materials, maintenance/filing of documents etc.
• Provide general administrative support to the department and logistic support for departmental meetings/ events
• Compile and maintain various administrative and finance reports and perform related activities (e.g. expense claim) accurately and timely
• Develop and implement internal operational procedures on administrative activities
• Provide logistic and administrative support for staff onboarding and offboarding
• Handle procurement of office general and stationery supplies
• Liaise the review and approval of door access regular review and maintenance
• Support the staff engagement event, townhall, workshop, group visitors and external events when necessary
• Handle ad-hoc assignments as per request and sometimes it may need to support during non-office hour or weekend

Relevant Experience

• Minimum 5 years’ relevant experience in secretarial and administrative activities, preferably in financial services industry
• Strong planning. organisation and numeracy skills, attention to details and ability to multitask 
• Good command of spoken and written English and Chinese (including Putonghua)
• Good PC skills including MS Word, Excel and Powerpoint
• Ability to work in a fast-paced digitalized environment
• Team player and proactive in supporting the team
• Self-motivated with a ‘can-do’ attitude
• Attention to detail
• Good interpersonal and communication skills

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

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