Associate, Customer Service (6-month contract)

Associate, Customer Service (Insurance)

About Us 

MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. MoneyHero had over 300 commercial partner relationships as at 31 December 2025, and had approximately 5.1 million Monthly Unique Users across its platform for the year ended 31 December 2025. 

The Insurance team is dedicated to empowering consumers in Asia by delivering a seamless and user-friendly digital platform. Our goal is to enable individuals to confidently and independently select the insurance coverage that suits their needs, ensuring they receive the protection they deserve. We focus on making our approach to customers relevant, actionable, and rewarding, creating a trusted space where individuals can make informed decisions about their insurance. Join our team and contribute to making insurance accessible and beneficial for all, while engaging in dynamic and rewarding challenges every day.

What We Offer 

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more


• Professional trainings, career advancement and internal mobility opportunities


• Competitive benefits including insurance and mental wellness program

About the Job

This is a 6-month temporary contract position to provide maternity leave cover for our Hong Kong Customer Service (Insurance) team towards the end of December 2026.

You will work alongside a small, close-knit team of licensed insurance professionals, providing frontline administrative and reception support to ensure service continuity during this period. This role does not require an insurance licence — your primary focus will be managing inbound communications, taking accurate messages, and routing enquiries to the appropriate licensed team members for follow-up.

The Associate, Customer Service will be responsible for:

• Answer inbound calls and take accurate messages on behalf of the team, routing enquiries to the appropriate licensed staff for follow-up


• Manage the team's email inbox and respond to or triage general administrative enquiries


• Provide administrative and general operational support, including system data entry, scanning, electronic filing, mailing, and policy issuance processing


• Assist with coordination tasks across the customer service workflow as directed by the team


• Support Customer Service reception duties and front-of-house operations as required


• Assist with ad-hoc duties as assigned

In this role, we are looking for someone with:

• Proficiency in MS Office (Word, Excel and Chinese word processing)


• Able to work under pressure and thrive in a fast paced environment


• Good communication skills, proactive and willing to take initiative


• Proficiency in written and spoken English and Cantonese

Good to have:

• Qualifications of IIQE Paper 1, 2 & 3 is preferred but not required


• Qualifications HKCEE/HKDSE or above 


• Prior experience in customer service, administrative, or receptionist roles


• Exposure to insurance or financial services environments is an advantage, but not required

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