Banking Ops Associate

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

We are looking for a Bank Transfer Operations Representative to join the Global Bank Transfer team in Hong Kong.

Hong Kong | Full-time | Hybrid

What you'll do

• Manage daily communication with banking providers – via email, phone calls or other communication channels


• Monitor transactions – statuses, rates, fees


• Respond timely to ad hoc tasks to avoid delays/crisis


• Monitor account balances of banking providers


• Check refunded transactions with our banking providers


• Answer questions regarding bank transfers and support other departments within Payoneer


• Reconcile transactions in the database

Who you are

• Strong team player, problem solving mindset


• Proactive working attitude, willing to take ownership


• Detail oriented


• Microsoft Office – proficient in Excel and Outlook


• Excellent written and verbal communication skills in English


• Good communication and service skills


• University graduate


• One year experience in Banks/Fintech industry

Not a must but a great advantage:

• SQL - advantage