Boutique Director

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

YOUR MISSION:
The Boutique Director focuses on accelerating the business growth of the boutique and supercharge the performance of the team. The Boutique Director inspires their team and others to cultivate each client encounter into an ongoing, trusting relationship that will continue to drive the Cartier legacy.

HOW WILL YOU MAKE AN IMPACT?

Contributes to the overall Boutique growth

• Initiate and lead the implementation of growth strategy plans.
• Drive changes by developing sustainable and agile business strategies.
• Analyze local market and competitor strategies to identify growth opportunities.
• Proactively identify business challenges and create measurable solutions.
• Drive sales and care service teams to consistently achieve or exceed sales targets and KPIs.
• Master boutique business expertise and assess market opportunities for effective sales strategy.
• Generate innovative ideas and lead transformative changes to establish a pioneering position.
• Partner on Retail projects and act as an expert to drive awareness on commercial topics.

Strategic Agility & Brand Ambassadorship

• Strategize with Corporate departments to effectively communicate key messages and business opportunities.
• Promote and champion change as a positive and necessary part of the boutique’s success.
• Anticipate business needs and proactively activate plans to minimize disruptions.
• Identify a holistic approach to change, considering processes, mindsets, and behaviors.
• Manage and coach difficult situations and resistance to change to bring about positive results.
• Act as a Maison ambassador and uphold the boutique image.
• Embrace the true value of the Maison DNA and lead by example.
• Partner to ensure the boutique meets Cartier standards through regular maintenance and cleaning.

Leadership & Team Development

• Build high-performing teams through strategic talent evaluations and planning.
• Foster a culture of performance management and team development.
• Identify development plans and curate individual career succession plans.
• Inspire the team towards a shared vision, leading with inclusivity and embodying Cartier values.
• Create a positive and productive boutique environment through collaboration.
• Demonstrate managerial courage and communication savviness to inspire high performance.
• Productively manage difficult and complex interpersonal situations.
• Communicate strategic brand initiatives and ensure team awareness of Maison strategies, targets, and client experience best practices.

Client Experience & Relationship Management

• Partner to design effective client strategies for the Boutique, increasing business opportunities.
• Strategize and develop networking activities for the boutique team.
• Support Sales Associates in growing client portfolios with tailor-made communication.
• Proactively initiate, develop, and lead the boutique client development vision.
• Role model developing and sustaining exceptional client relationships.
• Influence and develop teams to create innovative and memorable moments for clients.
• Drive a culture of client centricity, focusing on relationships over transactions.
• Elaborate specific action plans to develop the High-End business.

Boutique Operational Excellence & Compliance

• Maintain operational excellence, optimizing procedures and ensuring compliance with policies.
• Ensure all procedures are well understood and respected by the teams.
• Oversee the safety and security of the team, stock, and premises.
• Manage non-sellable stock and boutique maintenance.
• Promote new services and tools, encouraging their knowledge and adoption by the teams.
• Continuously strive to improve boutique flows, efficiency, and ways of working.
• Influence continuous operational improvements and adapt the boutique business model to client journeys.
• Ensure successful inventory management and optimize boutique controllable operating expenses.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Education :
  • Bachelor degree in Business or Retail Management or related field.
• Experience :
  • 7-10 years of professional experience in commercial or retail or hospitality
  • Required experience in leading leaders and managing direct reports
  • Preferably with experience in international, multi-disciplinary project management

• Technical skills / abilities:
  • MS Office experience required; SAP knowledge preferred
  • Experience leading complex business environments or projects (i.e., multi-level locations, opening a boutique, leading HJ events)

• Specific Competencies :
  • Solid commercial ability with rich management experience and team coordination
  • Strong ability to lead activities with rigor, pragmatism and flexibility to adapt to complex environment
  • Excellent analytical, organizational, and interpersonal communication skills are required
  • Strong understanding of client service needs and priorities (internal and external)
  • Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision
  • Collaborative approach with ability to foster a positive and inclusive work environment
  • Ability to motivate and inspire others, and instill trust
  • Proactive approach to analyzing business and human resource needs
  • Ability to unite differences and make business sensible decisions
  • Ability to work in a fast-paced, evolving environment
• Languages :
  • English (required)
  • Cantonese (required)
  • Mandarin (required)

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