Branch Service Officer

Mandatory Reference Checking Scheme (“MRC”) for Hong Kong

The Mandatory Reference Checking Scheme is a framework to facilitate Authorized Institutions (“AIs”) to bilaterally obtain reference information during their recruitment process for certain positions, such that misconduct information in an individual’s previous employments can be provided to AIs to inform their employment decisions.

For information related to MRC Scheme, “Frequently Asked Questions for In Scope Individuals” is published by HKAB/Industry Guidelines (https://www.hkab.org.hk/en/home) or further information will be available upon request, if it is applicable to the position(s) applied.

Country of Location:

Job Responsibilities:

• Assist Branch Service Manager to monitor counter service performance and motivate the team to achieve business target.
• Maintain effective counter service operation and ensure smooth branch operation to achieve satisfactory audit rating.
• Maintain smooth branch operation and achieve satisfactory audit rating through meeting all requirements of control and service standards.
• Provide quality service to our customers; pro-actively giving feedback, ideas and recommendations for improvement on service quality and work processes.
• Support Branch Manager in meeting the assigned business target through participating in branch selling and promotional activities.
• Comply with anti-money laundering and counter terrorist financing controls in accordance with regulatory standards and CNCBI policies.
• Take accountability for providing excellent service and resolving customer problems promptly and professionally.

Requirements:

• Post-secondary education or above.

• Possession of IIQAS and other required qualifications under SFC for cross-selling insurance and investment products.

• Minimum 5 years experience in counter service and 2 years supervisory experience in retail banking operations.

• Good knowledge on banking products and services.

• Self-motivated with good sales and service orientation.

• Good interpersonal and communication skills.

• Detail-minded and able to work under pressure

• Good command of written and spoken English and Chinese (including Putonghua).

• Preferably possess qualifications for relevant insurance / investment licenses registration