Business Development Manager

The Crown Worldwide Group is a collection of businesses providing mobility, relocation, logistics and storage services to corporate and private customers all over the world. We’ve been moving people’s lives for over half a century, always putting people at the center of everything we do. We have a proud history in global logistics but we’re also looking to the future, investing in smart technology, growing our businesses internationally and staying ahead of the curve. We promote diversity and inclusion in the workplace, hiring motivated and skilled people and inspiring them to do the best work of their lives. We operate in a socially responsible way, considering the environment and the communities we work in through our CSR program.

For more information, please visit: https://www.crownworldwide.com.

Crown Worldwide Group currently has an opening for:

Business Development Manager - Logistics

Location: Hong Kong

Employment Type: Full-time

Position Summary

We are seeking an experienced and results-driven Business Development Manager to drive new business growth while leading the successful implementation of logistics and supply chain solutions. This hybrid role combines strategic sales, customer solution design, project management, and operational coordination

The successful candidate will identify and develop new business opportunities, manage customer relationships, oversee onboarding and implementation projects, and work closely with operations teams to deliver exceptional service and sustainable growth.

Key Responsibilities

Business Development & Sales

• Develop and execute sales strategies to grow 3PL logistics business within Hong Kong and the Greater China region.
• Identify, qualify, and generate new business opportunities through networking, referrals, cold calling, and industry engagement.
• Build strong relationships with key decision-makers and stakeholders.
• Understand customer supply chain requirements and develop tailored logistics solutions.
• Prepare RFQs, tenders, proposals, business cases, and customer presentations.
• Negotiate commercial terms and contracts to secure profitable business.
• Achieve monthly, quarterly, and annual sales targets.
• Drive cross-selling opportunities across the company's logistics, warehousing, transportation, and related services.
• Maintain an accurate sales pipeline and CRM database.

Operational Improvement & Customer Management

• Analyze logistics KPIs including delivery performance, inventory accuracy, cost efficiency, and service levels.
• Identify operational improvement opportunities and recommend practical solutions.
• Support SOP development and continuous improvement initiatives.
• Manage vendor and supplier relationships to ensure service quality and cost effectiveness.
• Conduct regular business reviews with customers and maintain long-term partnerships.
• Resolve customer issues and escalate operational challenges when necessary.

Market Intelligence

• Monitor market trends, competitor activities, and industry developments.
• Provide market insights and recommendations to support business growth strategies.
• Participate in industry conferences, networking events, and trade exhibitions.

Requirements

• Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or related discipline.
• Minimum 5 years of experience in 3PL, logistics, supply chain, freight forwarding, or contract logistics.
• Proven track record in business development, sales, or key account management.
• Experience managing customer implementation projects and operational transitions.
• Strong understanding of warehousing, transportation, distribution, and supply chain operations.
• Experience preparing tenders, proposals, and commercial presentations.
• Strong project management and stakeholder management skills.
• Proficiency in Microsoft Excel, PowerPoint, and CRM systems.
• Familiarity with WMS, TMS, or other logistics systems is an advantage.
• Excellent communication and presentation skills.
• Fluent in English, Cantonese, and Mandarin.

Key Performance Indicators (KPIs)

Commercial

• New business revenue secured
• Gross profit growth
• New customer acquisition
• Sales pipeline conversion rate
• Customer retention rate

Operational

• Service level achievement
• Process improvement initiatives delivered
• Cost optimization results

Customer satisfaction and account growth

What we offer

Crown provides a friendly work environment and more:

• Flexible work arrangements (appropriate to job roles)
• CSR and Work-life balance initiatives
• Comprehensive employee benefits
• Group medical/ dental scheme
• Various leaves
• Group life insurance
• Personal accident insurance
• Annual health check-up
• Employee assistance programme

Company Values

At Crown we pride ourselves with the quality we deliver and values we stand by.

• We are CARING about people and their experience
• Always DETERMINED to do our best and to always keep improving
• We are genuinely THERE when our customers and colleagues need us
• We encourage the SHARING of knowledge amongst each other
• We continuously remain OPEN-MINDED to stay innovative

Equal Employment Opportunity

Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law.

Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.